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General Manager Customer Service

Location:
Olive Branch, MS
Salary:
TBD
Posted:
January 09, 2024

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Resume:

DAVID RUSSELL

OBJECTIVE

Seeking a management position within a competitive restaurant. Offering effeccctiveness in managing guests and staff members by utilzing invinible customer service, leadership and communication to bring exellence in daily operations.

EXPERIENCE

2019-2023 Firebirds Memphis, TN

Managing Partner

Lead of team of six managers

Traveled to multiple locations taking over the General Manager role

Increased sales by 40%

Increased guest traffic by 25%

Developed four executive chefs

Developed two general managers

Developed eight sous-chefs./front of the house managers

2018-2019 Red Lobster Wilmington, DE

Front of House Manager

Led all budgets throughout the year and presented to the management team weekly

Ran a team of 80 team members

Effective leading and developing team members both in the front of house and back of house.

2015-2018 Olive Garden Salisbury/Elkton, MD

General Manager

Lead, developed and empowered a team of three managers.

Built a positive culture with over 120 employees.

Increased sales by 3.5%.

Increased guest satisifcation by 10%.

Trained and developed 5 Managers in Training.

2012–2015 Olive Garden Elkton, MD

Culinary, Service and Sales Manager

Lead my kitchen team of 30 team members to the lowest food waste % in the company.

Increased check average by 80 cents.

Increased guest satisifcation by 8% to the top quartile in the company.

Developed four team members to managers.

EDUCATION

2008–2012 Penn State University State College, PA

HRIM. Hotel, Restaurant, and Instititional manager

Graduated with a 3.5 GPA

CELL 610-***-**** • E-MAIL - ad2lkt@r.postjobfree.com

128 WEST THOMAS COURT • KENNETT SQUARE, PENNSYLVANIA 19348-2867



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