Call Center Project Management
Resume:
A B O U T M E
REGINALD SHAMBERGER
SUMMARY
Versatile leader with broad skills in business strategic planning, effective leadership, project management, compliance and risk management. Regarded as a visionary and critical thinker. Known for quickly attaining Team effectiveness and optimal employee engagement. Production leader with over 20 years and 60 weekly hours in a multi-facet call center environment leading large teams of front-line associates in the mortgage field.
WORK EXPERIENCE
Republic State Mortgage Company
Servicing Manager
Worked with company leadership to gain Fannie Mae, Freddie Mac and Ginnie Mae approvals as seller /servicers.
Responsible for approving loss mitigation requests as required in line with investor collection waterfall practices
Responsible for Investor Reporting & Default Management
Responsible for approving forbearance and modification requests as required by investor and regulatory requirements.
Participated in client assessments and loan level reviews as required across all functional areas of mortgage loan servicing
Identified potential areas for process improvement and risk and propose solutions as appropriate.
Worked with third party servicing vendors to ensure that they are in full compliance with all applicable servicing laws and regulations; including monitoring their activities, auditing, office visits, etc.
Performed pre-funding audits to determine whether approved loans have been underwritten in compliance with investor, government and FNMA/FHLMC/GNMA guidelines.
Land Home Financial
Jr. Underwriter
Reviewed loan conditions including tax returns, title reports, credit report, asset and appraisal conditions and generate conditions as necessary.
Accurately assessed fraud indicators and report suspicious activity according to company policy.
Reviewed requests or recommendations from subservice regarding activity such as forbearance, escrow hardship requests and loan modification denials
Knowledge of Agency (Fannie Mae/ Freddie Mac) guidelines for standard mortgage lending programs and applicable affordable housing financing.
Reviewed all pertinent facts needed to make eligibility determinations by analyzing such factors as the nature and cause of damage, intended use of proceeds, legislative and administrative loan limits
Collect and analyzed data on multiple complex projects undertaken, and report on project outcomes.
Skills
Energetic professional who is organized and detail-oriented with a strong background in Mortgage, Business Administration and Management seeking the opportunity to enhance your business operations.
C O N T A C T
ad2lk6@r.postjobfree.com
E D U C A T I O N
Cordova High School
1980 - 1983
Sacramento City College
2001-2002
Professional references:
Michelle Sims 916-***-****
Tamika Whitney 510-***-****
Transferable mortgage skills
World class customer service
Effective Leadership
Proficient in Microsoft office applications
Analytical Skills
Expert in problem solving
Ability to prioritize independently
Project Manager abilities
Accurate and punctual
Master of multi-tasking
Contact this candidate