Customer Service Computer Systems

JASON CHERY

Riverview Fl 813-***-**** ***.********@*****.***

About Me

Motivated and tech-savvy IT student with a focus on Cybersecurity, I am currently pursuing my Security+ along with a few other Certifications soon after, I am seeking opportunities to apply my skills, customer service expertise, and problem-solving abilities to contribute to a dynamic team.

Education

• Hillsborough Community College

Associates Degree Computer Science (Obtained 2023)

• Tampa bay technical high school

Diploma (Obtained 2019)

• Computer systems information systems program (CSIT) Certificate of completion (Obtained 2019)

• Western Governors University

Bachelor’s in Cybersecurity (Expected Dec 2024)

Certifications

• CCNA Routing and Switching

• Adobe Indesign

Experience

Cisco CSIT /Computer Systems technician (Aug 2015- May 2019)

• learned how to administer, support, and secure computer systems & networks through hands-on learning and case studies

• install, configure, and diagnose hardware and software products.

• Troubleshooting

Pep boys / Customer Support and Sale Representative (August 2019- July 2021)

• Handle Customer questions and concerns

• Assisted customers in locating products, processed payments, and provided receipts, refunds, or change.

• Conducted data entry tasks, inputting and updating Customer information 2

Skills

Computer proficiency Problem-solving abilities Customer service skills Teamwork skills Retail sales Software troubleshooting Technical support Troubleshooting Microsoft Word Microsoft Excel Microsoft PowerPoint Communication Skills Mobile device experience with Apple IOS platforms Knowledge of Active Directory

Projects

TryHackme

• Hacked website (legally in a safe environment) and experience an ethical hacker's job Location: EBHC Baptist Church

• Integrated a new computer to the network, configuring it for seamless Wi-Fi connectivity, setting up a modem and router, and connecting it to the switch for wireless access. Cisco Networking Project Feb 2019

• Built a Simple Ethernet network using routers and switches

• Used Cisco command line interface (CLI) commands to perform basic router and switch configurations

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