Customer Service Representative

Jose Diaz

Tucson, AZ *****

****************@***********.***

+1-520-***-****

Authorized to work in the US for any employer

Work Experience

Shift Manager

McDonald's

June 2020 to December 2023

Count register, count safe, inventory, food waste, sales projection, handle customer complains, schedules, training, coaching, stocking, cleaning, back drive thru etc... Customer Service Representative

Alorica - Tucson, AZ

December 2018 to June 2020

Took providers phone calls

Created cases for Medicare part D

Resolve provider complaint

Assist provider with questions

Warm transfer calls

Trainer

Tucson, AZ

May 2014 to May 2018

Train new hire

Manage day to day

Coach new hires

Do huddles, activities etc

Assist new hires who were having hard time understanding their roles as agents Education

High school diploma in General Studies

Sunnyside High School - Tucson, AZ

August 1997 to May 2001

Skills

• Customer Service

• Multilingual

• Computer Operation

• Spanish

• Typing

• Translation

• English

• Communication Skills

• Organizational Skills

• Computer Literacy

• Microsoft Word

• Sales

• Interpretation

• Computer Skills

• Writing Skills

• Medical Terminology

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