Information Technology Security

Charles Walk

*******.*****@*****.*** 202-***-****

SUMMARY

Accomplished Senior Information Technology Manager with over 20 years of professional hands-on experience with IT infrastructure technologies and Information Security implementation across Private and Public sectors. Able to blend extensive technical capabilities with superior communications skills to achieve objectives ranging from enhancing support quality to fostering interdepartmental collaboration, delivering training, and managing relationships with clients, venders and third parties. Proven ability to lead and direct, solve problems creatively, and make strategic decisions in fast paced environments.

AREAS OF EXPERTISE

●IT Project Management

●Operations Management

●System Administration

●SCCM

●Windows OS 7, 8, 10

●Active Directory

●Cisco Network Solutions

●Remedy/Service Now Ticketing service.

●Agile / Scrum

●FIPS 199/ FIPS 200/FIPS 201

●Vulnerability Management

●NIST Special Publications (NIST SP) Series

●Plan of Action & Milestones (POAM)

●Account Management

●Cloud and Data Services

●Training / Team Building

PROFESSIONAL EXPERIENCE

JOHNSON & JOHNSON Washington, DC (40HR WK) JANUARY 2019 – PRESENT

IT Operations Manager (Washington DC region)

●Collaborated with the US J&J Customer Development and multi-functional teams to craft and implement Technology Strategy Roadmaps for the next 3+ years.

●Provide Technology Leadership to solve business problems, assist in build/buy decisions and track/communicate business outcomes associated with J&J technology investments.

●Enhanced and assisted the business in deriving relevant insights from reports by highlighting key findings and insights to non-technical audiences and senior leadership.

●Partnered to formulate upskilling plans and training on tools with the Training & Collaboration team to raise the technical knowledge of the overall organization and technicians.

●Explored opportunities to elevate the business via the power of AI and ML based modeling across multiple customer teams.

●Technical Manager and mentor for 10 regional IT Engineers supporting 300+ employees at 4 locations.

●Organized and led multi -location collaboration of high profile, multi-technology consolidation projects.

●Organized and maintained strong relations with third party vendors, Operations management, Systems administration, and Development Teams.

US DEPARTMENT OF AGRICULTURE, Washington, D.C (40HR WK) February 2018- December 2018

Security Control Assessor Team Lead(SCA)

Led a manage multi-function helpdesk team, specializing in implementing security control to mitigate threats and Risk.

Monitor security controls post-authorization to ensure continuous compliance with security requirement.

●Developed and documented assessment findings in a Security Assessment Report (SAR) and produced a plan of action and milestones (POA&M) for all controls having weaknesses or deficiencies.

●Conducted Risk Assessment on various information systems to identify system threats, vulnerabilities, and risks.

●Performed comprehensive assessments and review of management, operational and technical security controls for audited applications and information system.

INTERNATIONAL FINANCE COOPERATION (IFC), Washington, DC (40HR WK) Mar 2014 - Feb 2018

Information System Security Officer / Operations Lead (ISSO)

●Led a team of assessors, developers, and System Engineers to select and implement tailored security controls in safeguarding system information.

●Conduct assessment of security control selections on various Moderate impact level systems to ensure compliance with the NIST SP 800-53a.

●Trained Technicians on Designating and categorized systems using FIPS 199 and NIST SP 800-60 guidelines.

●Utilize the Risk Management Framework (RMF) processes such as system categorization, security controls implementation, security assessment plan and contingency plan to safeguard the information system.

●Review vulnerability scans as well as monitor and track remediation progress in Xacta tool.

●Develop and update System Security Plan (SSP), System Security test and Evaluation (ST&E) and the Plan of Actions and Milestones (POA&M) to ensure FISMA Compliance.

●Plan and lead POA&M teams to remediate the information system vulnerabilities and prepared authorization packages for ATO (Authorization to Operate).

US PATENT & TRADEMARK OFFICE, Washington, DC (40HR WK) November 2003-February 2014

Technical Team Lead

Led and trained a team of 17 IT professionals in technical management and support operations comprising of 1200+ workstations, and IP phones, network infrastructure, along with Walk-in-Center daily operations.

Direct project teams through all lifecycle phases. Designed and execute new IT strategies.

Selected to lead planning and deployment of robust Windows backup solutions, along with deployment of all new Windows 10 desktops and Laptops.

Developed, implemented, and monitored service level agreements with staff and customers, ensuring compliance and quick resolution on specific issues. Received 98% customer satisfaction for 2 years.

Manage monthly reports on all arriving inventory and disposed equipment. (Laptops, desktops, Monitors, iPad’s, iPhone’s, IP phones.

Lead multiple projects, including Windows 7 migration, Windows Wi-Fi upgrade, Checkpoint encryption Security Software migration, and development of new inventory and POS systems.

Provide Tier 3 escalation support to USPTO users at both Arlington and Alexandria locations.

Performs physical and environmental security assessments as needed.

Ensured compliance with all security and legal requirements concerning the use and processing of all forms of sensitive information and data, to include Privacy data.

EDUCATION

Lincoln Technical University 2002

Degree: Information Technology & System Infrastructure

University of Maryland /Knowledgy IT Program 2013

Degree: Certified Information Security Manager (CISM)

CERTIFICATION & SKILLS

Scrum Master

Information Technology Infrastructure Library (ITIL)

Information Technology Management and Leadership Professional (ITMLP

Certified Project Management (CAPM)

Certified Information Technology Manager (CITM)

CompTIA Security+

CompTIA A+

CompTIA Network +

AWS Solution Architect (Associate)

Certified Authorization Professional (CAP)

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