Call Center Representative

Takilia Lawson

Experience

CVS Caremark

Pharmacy Technician

****-****

• Answer calls for patients wanting to refill specialty medication

• Verify insurance and change if needed

• Assist Pharmacist with patient orders for refills USPS

Mail Clerk

2019-2021

• Sort mail for mail carriers

• Assist customers with mailing packages

• Assist customers with purchasing stamps and passports Advanced Resources

Call Center Representative

2018-2019

• Answer calls for patients needing to make a doctor’s appointment using Epic.

• Assist patients with filling their prescriptions

• Send message to doctor for patient with concerns A-pro

Call Center Representative

2017-2018

• Answer calls for Ceda/LIHEAP customers and give status of application

• Assist customer with finding locations for applying for LIHEAP

• Provide information to customers of services offered by Comed and People Gas Randstad USA

Call Center Representative

2015-2017

• Assist consumers with applying for Medicaid, open mail

• Responsible for entering pertinent information in State System

• Assist consumers with applying for Qualified Health Plans Uber Technologies/LYFT

Driver

2015-2016

• Drive customers to their destinations

• Maintain Friendly attitude and great customer service Education/Certification

National Health career Association ExCPT Pharmacy Technician (CPhT) State of Illinois License

Kennedy King College Chicago, IL Associate Degree Business Management

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