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Customer Service, Case Manager

Location:
Taylor, MI
Salary:
18.00
Posted:
January 09, 2024

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Resume:

Rene L. Demery-Jannett

Taylor, Michigan. *****

734-***-****

ad2li9@r.postjobfree.com

OBJECTIVE: To obtain a position with an established company, where I can utilize my training and job experience. Adding dependability and strength to the company in which I am serving.

EDUCATION

Baker College – Flint, MI Graduated 2016

Master of Business Administration

Baker College - Allen Park, MI Graduated 2012

Bachelor of Human Services/Certificate in Addiction

Henry Ford CC - Dearborn, MI Graduated 2006

Associate of Liberal Arts

Dorsey Business - Wayne, MI Graduated 1987

Certificate in Computer /Accounting

INTERNSHIPS

Holy Cross Children Services - Detroit, MI June 2013 - September 2013

Observed group session meetings that focused on the girls getting help and helping others. I learned how to handle crisis intervention, taking case notes and treatment plans.

Vista Maria Girls Home - Dearborn Heights, MI May 2011 - June 2011

Psychologist Assistant - Helped in groups, plus individual sessions and did some behavior therapy; Helped with organization of charts during the State audit.

Wayne County Health Department - Wayne, MI June 2010 - August 2010

Medicaid Specialist - Helped register women and children for Medicaid; Work the registration table during the book bag drive.

EXPERIENCE

Delta-T Staffing - May 2023/Now

Substitute teacher/ Parapro for the Wayne Westland school district.

Great Lakes Advocates - Grosse Pointe, MI December 2022 - May 2023

Case Manager - Scheduled the patients’ appointments, wrote daily case notes and monthly reports, made sure the patients received all the medical care they were entitled pursuant to their car insurance coverage.

Self-Employed (Uber) – Detroit Area July 2021 - Present

Rideshare Driver – Provide exceptional customer service and a clean, safe vehicle to drive adults and children to and from their requested destinations.

Self-Employed (Instacart & Shipt) – Detroit Area November 2020 – August 2021

Shopper/Deliverer - Shopped and delivered grocery orders to customers.

Self-Employed (Door Dash) – Detroit Area March 2020 – November 2020

Delivery Driver - Picked up food orders during the covid -19 pandemic and delivered it to homes.

Concentrix August 2018 – March 2020

Adviser 1 - Received and handled incoming calls from Chrysler customers; Made decisions on how to assist the customer with many different vehicle issues and helped schedule appointments.

Team Wellness - Detroit, MI January 2018 - March 2018

Patient Care Coordinator - Serviced clients in the Detroit area who needed the services of Team Wellness; Helped clients to achieve vital outcomes in their lives.

PESG – Wayne, MI November 2017 – September 2018

Substitute Teacher

The Guidance Center / Domus Vita - Livonia, MI September 2012 - January 2018

Worked with children who have autism and their families; Provided services to clients with helping them to learn social interactions and how to control their anger and other emotions.

Reach Foundation - Lincoln Park, MI June 2006 - July 2012

Direct Care Worker & Assistant Manager – Work in group home with 6 mentally challenged adults; Performed medication passes, completed case notes, arranged doctor appointments, cooked & cleaned house, client interaction on a daily basis.

Howard Ternes - Redford, MI March 2001 - June 2005

Accounts payable Clerk. I matched packing slips to invoices. Verifying that the information in company system matched what was on invoices. Did weekly check runs so that creditors were paid on time and helped balanced the payable account every month.

Comerica Bank - Livonia, MI 1997 to 1999

Worked in the processing center; Picked up all the mail that was sent from GMAC customers from a lock box (i.e., car payments); Matched name, amount and address, then entered all the payments received; Promoted to customer service rep, bank teller for a branch in Detroit; Helped open the branch each morning, gathered contents of the night deposit box, ran the drive thru window and front counter simultaneously, helped customers will their daily banking needs, helped with balancing the branch at night.



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