Tiffany Denise SIMS

**** ***** **** *****

Olive Branch, Mississippi

Cell 901-***-****

E-mail: ad2lgj@r.postjobfree.com

Objective

Seeking a position in the medical community that will allow me to utilize my phlebotomy, communication and IT skills..

Education

Remington Community College, Memphis, TN, Diploma 2010

Ridgeway High School,, Memphis, TN, Diploma, 2009

Professional Experience

Quest Diagnostics

Phlebotomy Services, Rep III Oct 2016-current

Duties and Responsibilities:

Flexible schedule required. Ability to work any days of the week and hours to provide coverage for IOP clients as needed.

Strong knowledge of each client in our area and able to cover any site-currently 32 sites. Familiarity with each site process is necessary to provide a high level of service to clients-in IOP and PSC settings.

Ability to collect/process for Exam One, UDS, National Accounts and CHL

Ability to work/communicate with respect with patients and clients.

Familiar with Compliance policies and able to identify any breaches when covering IOP sites.

Must be capable of providing highly individualized testing situations for special events-participated in Grizzlies COVID testing in 2020.

Adept in training co-workers; served as a Nesting Coach for new hires.

Agile decision making and ability to quickly form a working, respectful relationship with new clients.

Quest Diagnostics Memphis

Phlebotomy Services Rep II Oct 2011-Oct 2016

Duties and Responsibilities:

Greet clients and patients appropriately in a courteous and timely manner

Collect blood, stool and urine specimens according to established procedures.

Interact with ordering physicians to ensure clarification of procedure codes

Process specimens-labeling, centrifuging and ensuring correct temperature for transporting

Maintain required records and documentation-this involves ensuring compliance with departmental policies, protocols and procedures.

Maintain all appropriate PSC and IOP logs

Compilation of daily metrics for monthly reports

Ensure work area is organized and neat

Answer the telephone in a friendly and helpful manner

Communicate any potential issues to Supervisor

Assist with inventory, ensuring appropriate supplies are available

.Collect Chain of Custody Urine and Oral Drug Screens-Federal and non-Federal

Compliance with HIPAA requirements

Worked at a Patient Service Center alone, balancing all duties and interactions without the support of a co-worker

Skills

Excel in pediatric and geriatric collections

Excellent communication skills and ability to form strong, work relationships with clients

Excellent ability to demonstrate and promote teamwork

Proficient in remaining calm in stressful situations involving nervous or angry patients

Maintain high level of confidentiality to sensitive business information

Strong ability to manage time effectively

Excellent ability to meet deadlines and goals.

Technology Skills

Microsoft PowerPoint

Microsoft Word

Internet & E-mail

Microsoft Excel

References

Darleen Litsinberger

Patient Services Supervisor

Quest Diagnostics, Memphis, TN

901-***-****

Lisa Williams

Phlebotomist

Quest Diagnostics, Memphis, TN

901-***-****

Shermada Killebrew

Phlebotomist

Quest Diagnostics, Memphis, TN

901-***-****

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