A Seasoned Office Manager and Account Coordinator with more than 12 years experience working with

sales team, physicians, nurses, and patients as well as e-commerce customers in the skincare technology and cosmetic industry. Licensed esthetician with knowledge of anatomy and physiology. Dedicated to delivering an exceptional client/patient experience on both a personal and professional level. I am a team member that takes pride in problem-solving, prioritizing tasks as needed, and comfortable with changing situations and making independent decisions, and I have an understanding of HIPAA reules. CRM Implementation

Sales Support

Material Development

Account/Territory Managment

Customer Relationships

Exceeding Sales Expectations

Prospecting

Sales (inside/outside

Collaboration with Internal

Partners and Financial Backers

Team leadership

Communication

Operations management

Strong Attention to Detail

DermaMedics, LLC

Director of Professional Accounts Oklahoma City, OK January 2011 - Present

PERSONAL SUMMARY

405-***-**** · ad2lg6@r.postjobfree.com · LinkedIn.com/in/nila-murphy 3600 Windsor Ter Oklahoma City, OK 73122

Nila Murphy

PROFESSIONAL EXPERIENCE

KEY COMPETENCIES

Work directly with sales team, patients, physicians, nurses, and estheticians as well as e-commerce customers.

Qualify new clients and grow existing accounts by building relationships based on exceptional customer service.

Support sales team in achieving territory sales objectives and goals. Coordinate Sales Team schedules and appointments.

Process accounts payable, accounts receivable, and month-end accounting reports. Developed and maintain product knowledge through newsletters, promotional material, and working with the Doctor on the development of products.

Provide initial concept of advertising campaigns and sales promotions; branding and graphics. Counter Manager and Makeup Artist 2005 - 2007

Lancome, Paris Oklahoma City, OK

Managed and supervised employees

Trained new hires and provided continuing education to existing employees. Secured guest make-up artists for special events.

Worked with senior staff to promote the launch of new products. Exceptional customer service provider, conducting business with honesty and integrity; going above and beyond company principles

Express Travel Agency

Travel Agent Oklahoma City, OK

1996 - 2005

Arranged flights, insurance, and accommodations.

Collecting and processing payments.

Advised clients on travel arrangements, visas, and passports. Informed clients of any changes or delays before travel. Handled customer concerns, complaints, and refunds. SKILLS

OCCC / Social Media Marketing Certification, CERT00346710-EMI - 2018 Oklahoma State Board of Cosmetology & Barbering, Licensed Esthetician, #126392 - 2010 Heritage College / Associates of Science - 2010

Metro Tech - Merchandising - 1996

EDUCATION

Marketing Management

Branding and creative development

Trade show and event management

Startup fundamentals

Writing employee manuals and newsletters

Web design

Website photos

Product Development and Management

Product identification

Product positioning

Product launch and ongoing promotions

Creating Merchandise Safety Data Sheets.

REFERENCES

Marci Neu - Sales Executive for AMAWaterways

405-***-****

Bud Hill - Retired

918-***-****

Dezi Whiteacker

817-***-****

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