Customer Service Excellence
Resume:
Christina Ampier
ad2lf7@r.postjobfree.com
Bilingual (English & Spanish) motivated individual with more than 20 years within the
Service Care industry is seeking a position where I can add value to an organization. I am
committed to professional service excellence.
SKILLS
Active-Listening
Time Management
Customer Service
Team Player
Critical Thinking Skills
Attention to Details
Multi-tasking
Proficient in use of office equipment
Adaptable
Conflict Resolution
Computer Skills
Clerical Support
Organization Skills
Meet Deadlines
Patience & Flexibility
Analytical Thinking
Collaboration
Focused
Effective Communicator
RESPONSIBILITIES
Answered customers’ questions and provided relevant information about the company’s products and/or services
Recommended changes that could provide a better experience to the customers/clients
Provided proactive customer outreach
Recorded vital signs, including blood pressure and pulse rate, as requested by staff
Checked patient vital signs each day and kept precise records in the patient’s chart
Transferred patients with low mobility from wheelchair to bed and vice versa
Turned or adjusted patients in bed to prevent bedsores
Ensured documentation was filled out and accurate, maintaining and updating records
Followed security measures to ensure patients’ information was safe and kept confidential
Received and organized stock
Restocked merchandise on the sales floors, as necessary
Counted materials, equipment, merchandise, and/or supplies in stock and report discrepancies.
Provided care for elderly and disabled in a home setting.
EMPLOYMENT HISTORY
2020 – 2021 Customer Service Associate Goodwill Industries – Clermont, FL
2007 – 2011 Certified Nurse Assistant Savannah Court – Haines City, FL
2006 – 2007 Certified Nurse Assistant Good Samaritan Village – Kissimmee, FL
EDUCATION
CNA Certification Lichfield Woods, CT
Received HS / GED Diploma Hanford, CA
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