Case Manager Customer Service

KIMBERLY CADIZ

****************@*****.*** 904-***-**** Jacksonville, Florida 32220

Summary

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit the client in their lawsuit.

Skills

Case Management

Records Management

File Management

Scheduling

Administrative Support

Data Entry

Positive and Professional

Experience

Case Manager Nooney & Roberts - Jacksonville, Florida 05/2023 - 01/2024

Monitored client progress through regular follow-up contacts.

Maintained accurate case records and documentation according to agency guidelines.

Consulted with staff on resolution of complex service issues.

Collaborated with medical professionals to coordinate treatment plans for clients.

Seasonal Customer Service /coach - Jacksonville, Florida 08/2022 - 04/2023

Demonstrated excellent communication skills in resolving product and consumer complaints.

Used proven techniques to de-escalate angry customers during telephone interactions.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Receptionist Jimerson & Cobb - Jacksonville, Florida 08/2016 - 01/2018

Greeted visitors and provided them with assistance.

Oversaw office inventory by restocking supplies and submitting purchase orders.

Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.

Customer Service Representative DIRECTV - Jacksonville, Florida 06/2014 - 08/2016

Adjusted bills and refunded money to resolve customers' service or billing complaints.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Developed strong relationships with customers by providing personalized assistance and support.

Education and Training

Edward H. White High School Jacksonville, FL 05/2001

High School Diploma

Activities and Honors

Off-Roading

Concerts

Family

References

References available upon request.

Contact this candidate