Customer Service Project Management

DEVIN WHITE

Aspiring Sourcing and Operations Professional with Experience in Customer Service and Electrical Distribution

435-***-**** • *****.*********@*****.*** • Logan, Utah 84321 • www.linkedin.com/in/devinwhite

PROFESSIONAL SUMMARY

Aspiring sourcing and operations professional with 5+ years of experience in customer success and project management within the electrical distribution and supply industry. Passionate about solving problems and creating wins for my customers through a demonstrated history of project management, order management through SAP, and attention to detail throughout the supply chain process.

RELEVANT SKILLS

Customer Service • Project Management • ERP (SAP S/4HANA) • Purchase Order Management • Pricing Management Teachable • Good Attitude in Stressful Situations • Problem-Solving • Microsoft Office (Outlook, Teams, Excel)

EXPERIENCE

Customer Service Representative, Border States December 2020-Present

Logan, Utah

Managed large projects within the field of electrical distribution worth $500,000-$2,000,000 in value. This experience taught me how to prioritize project tasks while keeping key decision-makers up to speed. Project tasks included assembling bids and bills of material, purchase order and change order management, pricing management, order tracking, shipping and logistics, and maintaining detailed vendor-managed inventory lists.

Called on and assisted electrical contractors by becoming their main point of contact. This taught me how to work on behalf of the customer and become a liaison between them and third-party vendors, ensuring excellent communication and coordination.

Achieved and exceeded monthly profit goal of $25,000 through business development, the successful completion of projects, excellent customer service, and adhering to established pricing metrics and best practices.

Branch Safety Manager, Border States April 2020-April 2023

Logan, Utah

Ensured OSHA compliance by planning and leading discussions on safety topics, purchasing and maintaining first aid materials, and keeping records of branch safety practices.

Sustained a safe and proactive work environment through detailed annual and monthly inspections of office and warehouse safety measures, the proper updating and installation of signage, and the immediate reporting of potential workplace hazards.

City Desk Representative, Border States August 2019-December 2020

Logan, Utah

Increased customer satisfaction through accurate order entry on the sales counter, sourcing non-stock items from other locations, and providing technical solutions to customer needs.

Saved the branch over $1,700 through the analysis of aged inventory lists.

Delivery Driver/Warehouse Associate, Border States September 2017-August 2019

Logan, Utah

Worked closely with the branch operations manager to achieve inventory management goals by cycle counting material in SAP and reorganizing warehouse storage locations.

Demonstrated teamwork by collaborating with other drivers and team members to complete customer orders

Built trust with contractors through timeliness, quality delivery, and accuracy in order preparation.

EDUCATION

B.S. Technology Systems, Technical Management Emphasis August 2013-December 2019

Utah State University, Logan, Utah

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