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ROBERT J BARNES

**** ************ ***** *********, ** 19465 ad2lct@r.postjobfree.com 484-***-**** INFORMATION TECHNOLOGY SPECIALIST

NETWORK ADMINISTRATOR / NETWORK SUPPORT/ DESKTOP SUPPORT/ VMWARE DESKTOP SUPPORT

Accomplished IT specialist with 30 years experience in Computer/Network Operations, Virtual Desktop and Desktop support.

13 years experience with AWS & VMWare Virtual Desktop support for 2000+ users in India, US, Europe, and China.

Hands on experience with small and large companies with mixed server environments including Novell, Windows NT/2000/2003/2008 servers.

Strong knowledge of the current operating systems, and server software with willingness to learn new ideas and methods on how to configure and maintain systems.

Proven expertise with supporting, upgrading, and troubleshooting PC hardware.

Demonstrates strong communication skills; works effectively with management, peers, and users. Technical Skills

Hardware:

Desktops, Servers, Laptops, Mother Boards, Routers, Network Cards, Wireless Networking, Network Wiring - Switches, Hubs, Printers, Scanners Software/App

Support:

Office 365 (Word, Excel, Power Point, Access, Outlook), McAfee, GroupWise, Share point, HP Service Center, SQL, Oracle, Visual Studio, .NET Operating

Systems:

AWS Virtual Desktop Infrastructure, VMware, Windows Operating Systems (XP – Windows 7), Windows Server 2000/2008, Active Directory, Terminal Services, Novell, Oracle, Enterprise Servers – (SQL Server, Exchange Server, ISA Server) Protocols: TCP/IP, RDP, VPN, IPX/SPX, POP, SMTP, FTP PROFESSIONAL EXPERIENCE

ORGANON – ACCENTURE, PLYMOUTH MEETING, PA & JERSEY CITY, NEW JERSEY 2023-Present Service Delivery Lead for AMER region

Key Contributions:

Managed support team’s completion of projects

Oversaw Global deployments of projects like Life Cycle Management and when they were onboarded from Pulse to Zscaler VPN.

Supported day-to-day operations for a team of 42 offshore resources. (IM (Incident Management), Perimeter and Data teams)

Monitored the Incident and Change Request Management queues to ensure timely resolution and Service Level Agreements were met.

Coordinated weekly, bi-weekly, and monthly calls with various Business Units and Internet Service Providers in support of continued and high-level quality Service Delivery and network infrastructure stability.

Worked in close coordination with my client counterparts to provide support for any escalations or issues that arose.

PFIZER – ACCENTURE, Collegeville, PA 2016 – 2022

App/Cloud Support Specialist

Managed AWS Amazon Workspace Infrastructure (VDS) AWS provisioning virtual desktops and troubleshooting daily issues for offshore Accenture users for 2000+ users in India, US, Europe, and China. Key Contributions:

Migrated approx. 1200 VDI users from VMWare configured machines to new Pfizer AWS – Amazon Workspaces environment.

Planning & Implantation of new Pfizer teams.

Provided Desktop support and Provisioning of AWS Virtual Desktops along with Citrix access.

Assist with MPLS network/data center migrations of offshore sites.

Attended weekly and daily meetings reporting to Accenture management.

Maintained daily Excel database of users that rolled on and off to maintain VDS instances to be used and keeping minimum license usage.

PFIZER – ACCENTURE, Collegeville, PA 2009 – 2016

Team Lead/Senior Virtual Desktop Engineer Support

Managed Virtual Desktop Infrastructure (VDI) team in provisioning virtual desktops and troubleshooting daily issues for offshore vendors for 1200+ users in India (Bangalore and Chennai), and China in VMware environment. Key Contributions:

Trained and managed onshore and offshore India team for provisioning and 24 hours VDI Desktop Support.

Provided Desktop support and Provisioning of Virtual Desktops via Service Center requests for various offshore vendors – Accenture, HCL, CSC, Cognizant, and Keane.

Ran Monthly and Daily reports of Help Desk tickets and Service Center requests reporting to Pfizer and Accenture management.

Maintained daily database of users that rolled off to maintain Virtual Desktop’s to be re-used and keeping minimum license usage on VMware servers.

Migrated approx 350 VDI users from Wyeth configured machines to new Pfizer configuration as part of the Pfizer acquisition and integration of Wyeth.

Provided planning and assistance to Pfizer VMware team on migrating approx1100 Virtual machines to recent version of VMware environment along with updating all machines with the proper applications needed for new environment.

WYETH/PFIZER – TEK SYSTEMS, Great Valley, PA 2006 – 2008 Desktop Engineer/Support

Recruited for Desktop Support and Account Management in Great Valley. Ordered new equipment for new and current Desktop and Laptop users for Collegeville/Great Valley 3000+ users. Key Contributions:

Provided Desktop and Account Management support for 3000+ users in Collegeville and Great Valley Wyeth sites.

Ordered new equipment for current and new users.

Provided application support and troubleshooting.

Ran daily reports in Service Center to Pfizer management. WYETH – CORE BTS, Great Valley, PA 2004 - 2006

Desktop Technician

Recruited for Desktop Inventory Reconciliation project managed in Great Valley. Required travel to various North American Wyeth sites to perform asset audits and troubleshoot ZenWorks Inventory desktop issues. Key Contributions:

Trained local Core techs from various sites on identification and troubleshooting issues.

Oversee support queue for on-going maintenance of inventory at all North American locations.

Performed analysis of Desktop Inventory Reconciliation database for all sites for reoccurring issues. Escalated issues as needed.

Created documentation for Zen related support issues for other technicians to follow.

Created customized Wyeth Windows XP “Images” for laptop and desktop systems and performed detailed quality assurance reviews of Images created by other technicians. Benefit Consultants Group, Delran, NJ 2000 - 2004

Client/Server Operations Engineer

Helped manage complete LAN/WAN system in Windows 2000/2003 Server with Terminal Services /Novell environment with Cisco router and firewall through a fractional T1 line for 80+ users. Also maintained and supported Oracle server/client-based 401k-administration software integrated with SSL Web server and VRU for client and broker access. Key Contributions:

Improved network and overall Oracle database performance by “re-wiring” facility from CAT3 to CAT5e also adding faster hubs and switches.

Maintained, developed, and researched for on-going hardware/software updates from Relius 401k software to stay compliant with government regulations and laws.

Created and designed the main company website using Microsoft FrontPage. Acosta Sales & Marketing, Norristown, PA 1998 – 2000 Network Administrator/ PC Technician

Member of a team of 8, which provided technical and software support for 3 office locations (Norristown, Lancaster, and Hackensack, NJ). Helped manage complete LAN/WAN system in Windows NT environment with Cisco routers, and Watchguard firewall through T1 connection for 160+ users. Analyzed and resolved network and server connectivity issues. Monitored and supported internal network security, including adding and deleting users and shared permissions. Key Contributions:

Instrumental in researching, developing, and implementing complete LAN/WAN system for new facility in November 98.

Created standard Windows 98 Ghost “Images” for all new PC’s when new facility opened.

Administered Backup/Recovery solution utilizing Veritas Backup Exec.

Traveled to different office locations to provide support, hardware/software upgrades, and server maintenance.

Assisted with Exchange 5.5 migrating for remote offices. Modular Instruments, West Chester, PA 1990 – 1998

Electronics Technician/Network Specialist

Assembled and tested Data Acquisition systems and Amplifier Mainframes interfaced with Novell network environment with OS/2 clients for Pharmaceutical and Medical research. Managed and configured company LAN/WAN system with Novell/Windows NT environment with Windows NT Workstation clients. Key Contributions:

Implemented LAN/WAN Windows NT system with POP3 e-mail accounts integrated with existing Novell server.

Traveled to various Pharmaceuticals in the country to provide hardware installations, updates, and repairs along with software upgrades as needed.

References Available Upon Request

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