Kenneth E. Shepherd

System Administrator

Malvern, PA

610-***-****

ad2lcr@r.postjobfree.com

** ***** ** ********** ************ and supporting IT infrastructure projects in multiple organizations. Administrative and level 2/3 system support for digital imaging, data and records management in large corporate environments.

TECHNOLOGY SUMMARY

• Systems: Windows Server 2008/2016, VMware; Windows OS, Mac OSX, NAS & SAN, MS SQL Server 2008/2012, Telephony and Faxing, EMC VNX

• Networking: LAN/WAN, VPN, Routers, Firewalls, TCP/IP, VOIP, Proxies, Telnet and RDP, FTP, Terminal Emulation

• Software: JAMF, Jira, Azure, VMware, Workday, Commvault, SharePoint, Teams, Adobe Creative Cloud, Globalscape, Tortoise SVN, HyperV, VMware, Kofax VRS Scanning, SalesLogix, Secure Docs, Biscom Fax Suite, MozyPro, Symantec AV

KEY SKILLS

• Root cause analysis

• Incident and security management

• End User Administration

• Technical Documentation

• Project Management

• Client relations

• Training and Mentoring

• Remote Technical Support

IT EXPERIENCE

OneMagnify – Detroit and Wilmington DE; System Administrator 11/13 – 12/23

Management and Administration of Disaster Recovery co-location data center and local mixed end user environment. Remote server administration for Exchange, PBX and IIS, file version management website deployment. Apple device management and configuration. Mobile device management. On-call support.

• Medical Records Online - King of Prussia; Jr. System Administrator, 02/12 – 11/13

ROI Disclosure Management and HIE Solutions. Administrative and engineering support for 75+ Windows servers located in 2 datacenters. Engineering for 100+ end user PC’s and remote laptops, AD, mobile devices, phone and fax system.

• Iron Mountain - Collegeville PA; System Analyst, 05/05-11/11

Administrative and technical support for digital document management solutions. Daily responsibilities include documenting incident resolutions, Windows server/client system administration and production class scanner installation for 60+ locations. Additional responsibilities include website administration, client support for disaster recovery, tape, hard copy and digital document storage products.

• Victory Automotive Group - Ephrata PA; System Administrator, 03/04-12/04

Web and network administrator for four remote locations, managed VOIP system and UNIX based sales server. Employee administration, network installation and web based sales support.

• Unisys Corporation -Blue Bell PA; IT Customer Service Representative, 04/02-03/04

Transportation Security Administration - led site rack server installation projects at multiple US airports and government facilities. Performed software and hardware upgrades. DoD confidential security clearance.

Quest Diagnostics - Contracted by Unisys for local IT level 2 support, duties include PC/Laptop/Printer break fix and application support. Performed data migration, software installation and network printer installation, reported to Quest Diagnostics liaison Glenn Kline.

• Merck - Lansdale PA; IT Specialist, 11/00-04/02

IBM certified laptop technician, assisted in managing 7,000+ laptop OS migration. Conducted end user training classes, promoted to software QA pre-production testing group.

EDUCATION

• Computeach - Windows NT4 MCSE, Comp TIA Networking, A+

• Springhouse Computer School –

Certified Internet Webmaster Site Designer and E-commerce

• Unisys - Advanced PC Configuration and Troubleshooting

CERTIFICATIONS

• Tech Data / Advanced PC repair 11/02

• Microsoft Certified Professional 09/02

• IBM Warranty, Desktop and Mobile systems 05/02

• Certified Internet Webmaster 12/01

• Comp TIA A+ 08/00

SECURITY CLEARANCES

1 Department of Defense Confidential 2004

2 USFDA Food and Drug 2011

3 PA Criminal Record Check 2005

4 Child Abuse Clearance 2005

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