BRIAN KAMGA NGNIE

WASHINGTON DC 240-***-****

ad2lb7@r.postjobfree.com

Skills

Secure CRT (SSH, Telnet client and terminal emulator)

Border Gateway Protocol (BGP)

Experienced with scripting Bash, PowerShell

Routing & Switching

DNS Management

Active Directory

Pala Alto

Phone & Online Support

SD-WAN & VPN

SharePoint

Customer Service

Firewall (CISCO)

Cisco AnyConnect

CREDENTIALS

•Cisco Certified Network Associate (CCNA), Routing and Switching

•CompTIA Security+

•ITIL Foundation V3 (ITILV4)

Experience

06/2021 – PRESENT

NOC ENGINEER / Cogent Communication, Washington DC

Provided customer service to over hundred-customers weekly through expert troubleshooting via email and inbound/outbound calls within ServiceNow-based ticketing system.

Configured and maintained Cisco AR9k platform routers, Cisco 3400 3550 switches and 4900 series on global MPLS fiber network utilizing BGP and IS-IS routing protocols.

Configured BGP sessions managed approved prefix list and advertisements.

Provided comprehensive support, troubleshooting and configuration for VPLS mesh Layer 2 tunnel and layer 3 (IPV4 and IPV6)

Created and administered forward and reverse DNS zones records.

Provide remote datacenter access and security via hand scanner and key card

Coordinate repair, troubleshooting with customer, field engineers, other tier 1 ISP to resolve customer issues

Monitor the WAN network and CPE for potential outages

Experienced in working through documentation and finding answer and procedures efficiently

Monitor usual activities with core routers that will breach SLA and implement remediation in a timely matter.

03/2019 – 06/2021

Associate CCNA Engineer/ IceTek, STERLING VA

Answer incoming phone calls from customers on their Layer 1, 2, and 3 services.

Work with customers via phone and e-mail to identify and resolve their service related issues.

Clearly document all steps taken to identify and resolve a customer reported issue.

Manage a queue of customer created tickets, ensuring that customers are updated with their status and progress is being made towards resolving their issue

Manage customer expectations and escalation and de-escalate the situation as necessary.

01/2017 – 03/2019

DATA CABLE TECHNICIAN / CUSTOM COMPUTER CABLE, STERLING VA

Install pre-terminated fiber optic and terminated CAT 6 cables using punch down tool

Install fiber tray, ladder racks, customer equipment and cabinet

Testing troubleshoot network issues connectivity and other low voltage cable associated issues

Dress and route cable int commination closet, modular furniture and other work areas

06 /2015

AAS Aviation Maintenance Technology / Blue Ridge Community College, Weyers Cave, VA

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