Customer Service Call Center
Resume:
Kamia Dear
Chicago, IL *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Desk Clerk /Front Desk
Thresholds - Chicago, IL
July 2019 to Present
Cashier/Sales Associate
ALDI - Chicago, IL
July 2014 to March 2017
Housekeeper
Motel 6 / Studio 6 - Elmhurst, IL
January 2010 to November 2016
Sanitation
Top to bottom cleaning
Bed making
Sweeping & mopping
Buffing & waxing
Laundry services
Loan Processor
AmeriCash Loans, LLC - Des Plaines, IL
June 2016 to September 2016
Responsibilities
• Managed customer accounts effectively and efficiently in a high-volume inbound and outbound customer call center.
• Performed financial assessments and determined eligibility.
• Addressed and resolved customer product complaints, defusing volatile customer situations empathetically and professionally.
• Verified income, assets and overall credit background of borrower.
• Assured that all customer loan files are complete and in compliance with State Regulations and internal policies.
Customer Service Representative
Teleformix - Itasca, IL
July 2014 to June 2015
Responsibilities
• Provided customers with information regarding products and services.
• Assisted members with activating accounts, and resetting forgotten passwords.
• Educated potential members about programs available. Shift Manager
Wendy's Incorporated - Chicago, IL
June 2008 to September 2014
Customer Service Representative
Xerox - Bolingbrook, IL
January 2013 to February 2014
Responsibilities
• Handled all billing inquiries and issues related to member's accounts.
• Minor trouble-shooting on Apple devices.
• Assisted members with opening and resolving billing cases. Education
High School Diploma in General studies
Proviso West High School - Chicago, IL
2006 to 2010
Skills
• Call Center (3 years)
• Customer Service (10+ years)
• Management (7 years)
• Cooking
• Team Player
• Cash Handling
• Cash Register
• Data Entry
• Flexibility
• Problem-solving
• Team Work
• Reliability
• Food Service Management
• Culinary Experience
• Food Safety
• Kitchen Management Experience
• Buffing
• Laundry
• Catering
• Food Preparation
Certifications and Licenses
ServSafe
Food service manager
Additional Information
• Ability to multi-task, prioritize and effectively adapt to a fast pace environment.
• Working directly with members/ consumers in a leading retail setting or call center setting.
• Strong computer skills, including MS Office and typing as well.
• Demonstrates ability to handle multiple assignments, accurately and efficiently.
• Excellent verbal and written skills.
Contact this candidate