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Solution Architect Technical Support

Location:
Marysville, WA
Posted:
January 09, 2024

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Summary

Skills

Experience

Angshuman Chowdhuri

**** ***** ** **, **********, WA 98271 +1-916-***-**** ad2l9y@r.postjobfree.com

Innovative Solution Architect enthusiastically pursuing a Sr. Solution Architect role to contribute value to the Amazon Retail team. Offering advanced knowledge of system design and software deployment support shown over 19.2 years of related experience with strong ability in IT architecture, infrastructure and cloud design and development, DevOps, Network administration, System and data security, Various operating systems, Database management, Computer hardware and software analysis and In-depth knowledge of coding language(s) like C, C++, Java. Holding in-depth Industry experience in Banking, Health Care, Health / Auto Insurance,Manufacturing, Public Sectors and Life Sciences sectors. Highly organized, proactive and punctual with team-oriented mentality. Technical Documentation and Reporting

Hardware Installation and Maintenance

Virtual and Cloud Technologies

Data and Systems Architecture

Troubleshooting and Diagnosis

Communication and Team Collaboration

Consult management and engineering teams with

technical advice on Business analysis, Project

management, IT architecture, infrastructure, cloud development, Engineering, software architecture

design, DevOps etc

System and Network Security

Roadmap Planning and Prioritization

Software Installation and Maintenance

Attention to Detail

Team Training

Disaster Recovery Planning

Verbal and Written Communication

Design Specifications

Enterprise Server Design

Technical Support and Assistance

System Testing

Critical Thinking

Requirements Analysis

Technology Best Practices

Code Development

Relationship Building

Application Administration

Problem Resolution

Data Management

Team Management

Reliable & Trustworthy

Friendly, Positive Attitude

Strategic Applications

Software and Hardware sizing and estimation

Delivery Management

Solution Architecture

Product Evaluation

Process Optimization

Planning & Organizing

Sr. Solution Architect, 10/2021 Current

Amazon.com, Inc Bellevue, WA

Helped Amazon to Meet or exceed Gross Merchandise Sales goal of $209MM by Q2 of 2023, comprised of 4.11MM orders with Average Order Value of $50.67 and exit Q4 with average of 8.6 orders per door per day. Actively participate in customer calls starting from the requirement phase to all the way till the implementation of seller/ vendor on-boarding happens in Amazon store as a brand to sell their product via a new ultrafast sub same day delivery program, Omni Channel Services, for both Delivery and BOPIS. Provided status updates to keep upper management informed and to reach goals. Defined technical integration strategy and developed integration plans. Defines solution documents and offer several tools and services to help vendors/ sellers meet Amazon standards and sell successfully in the Amazon store, including tools for inventory management and automated pricing, fulfillment services like Fulfillment by Amazon (FBA), and services to grow and protect their Brand like Brand Registry. Collaborate with different organization within amazon to cover end to end solution including product, infra, security, operations etc.

Establish and maintained key relationships with sellers/ vendors stakeholders to promote future opportunities. Resolve sellers/ vendors issues by establishing workarounds and solutions to debug and create defect fixes. Gather detailed complex functional requirements and use cases, and translate technical specifications into product enhancement requirements.

Once design is finalized with seller/ vendor, work with their integration engineers to help them on-board in Amazon store.

Help the program to grow in Scale for both Amazon and Seller by providing automation proposition to make it simple for seller/ vendor.

Help seller/ Vendor to create an accurate and effective plan to on-board their stores fast in Amazon. Facilitate Seller integration testing to ensure quality and help seller/ vendor to perform their unit testing. Sr. Manager, Tech Lead, 11/2019 10/2021

PricewaterhouseCoopers International Limited Tampa, FL Led end to end implementation of large-scale digital projects utilizing Agile methodologies with Low code no code tools like uiPath, Alteryx, Tableaue, PowerBi, Microsoft PowerApps, .NET Full Stack, pyThon etc; Helped grow the cutting age automation and AI team from 5 members to 250 members within 1.5 years. Anticipated and managed change effectively in rapidly evolving business environments helping clients to make informed decisions.

Managed business and technical aspects of automation and Artificial Intelligence by leading technical and business strategy and architecture discussions. Build customized product demonstrations, proof of concepts and responses to RFP / RFI.

Performed capacity planning, allocating tasks and assignments to the team and creating status reports and presenting to senior leadership; tracked progress to ensure project milestones were completed on time, on budget and with the desired results.

Created best practices and Industry specific technical solution accelerators by providing vision, requirements and architecture to the development team which helped in improving client's implementation. Used data and analytics to diagnose trends and link to business performance outcomes. Led or supported troubleshooting of operational issues to reduce project bottlenecks or delays. Developed and led process improvements to optimize operations and reduce costs. Managed daily operations and supervised multiple team members across 6 locations. Manager, Enterprise Architect, 10/2017 11/2019

Deloitte LLP Dallas, TX

Led end to end implementation of large-scale digital projects utilizing Agile methodologies; Anticipated and managed change effectively in rapidly evolving business environments helping clients to make informed decisions. Managed business and technical aspects of Pega pursuits by leading technical and business strategy and architecture discussions. Build customized product demonstrations, proof of concepts and responses to RFP / RFI. Responsible for capacity planning, allocating tasks and assignments to the team and creating status reports and presenting to senior leadership; tracked progress to ensure project milestones were completed on time, on budget and with the desired results.

As a Pega lead responsible for creating best practices and Industry specific technical solution accelerators by providing vision, requirements and architecture to the development team which helped in improving client's implementation.

Involved in delivering some challenged and improvised System for a Renowned Healthcare Firm on Provider and Claims.

Collaborated with Pega Account executives and solution consultants to provide valuable insights that helped successfully close the business.

Developed enterprise solutions for modern systems and legacy applications. Monitored staff performance and addressed issues.

Led team meetings and one-on-one coaching sessions to continuously improve performance. Exercised good judgment and decision-making in escalating concerns and resolving issues. Lead System Architect, 11/2015 10/2017

TCS Plantation, FL

Led end to end implementation of large-scale digital projects utilizing Agile methodologies; Anticipated and managed change effectively in rapidly evolving business environments helping clients to make informed decisions Performed capacity planning, allocating tasks and assignments to the team and creating status reports and presenting to senior leadership; tracked progress to ensure project milestones were completed on time, on budget and with the desired results.

Director of Development, 12/2014 11/2015

Ness Technologies Jersey City, NJ

Engaged in a wide range of consulting assignments covering system integration, system design, system development, business intelligence, project management by utilizing SOA, J2EE design patterns and technologies Played a key role in driving the technical solution to design and implement in major financial industries Provided technical interface to the development team and responsible for detailed level design and assuring deliverables are on times.

Researched, wrote and presented compelling funding proposals to various businesses, churches and schools to increase awareness and grow charitable revenue.

Developed and presented new ideas and conceptualized new approaches and solutions. Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth. Planned and implemented strategies to grow revenue. Implemented and prepared comprehensive business plans to expand business. Guided and motivated staff to drive maximum performance. Coordinated activities with other departments to expedite work and improve interdepartmental performance. Successfully improved employment turnover through creating incentive and training programs. Lead System Architect, 09/2014 12/2014

Maantic Inc Sunnyvale, CA

Conducted business and technological assessments and led end to end implementation of large-scale BPM implementation in malefactor and public / government sector industries Led Inceptions and elaboration workshops with technical and business teams, conceptualized solutions, model requirements and user stories in any business process management work-flow using BPM, Agile/SCRUM methodology by conducting workshops, as a result the Inception / elaboration time-line was reduced up to 30% Played Hands-on role as Lead technical Architect

Led design decisions that ensure maximum re-usability while ensuring minimum complexity. Project Manager, 02/2009 09/2014

Cognizant Technologies Solutions Sacramento, CA

Build the enterprise multi-year road map, future state business and technology architectures on BPM platform and BPM strategic applications for high impact digital transformation program; conducted scoping, estimation and sizing exercises using sizing tool across multiple work streams; planned the overall delivery operating model and led the successful delivery of process re- engineering work stream on time and under budget utilizing SCRUM methodology in Health Care and Digital Payments Industries.

Conducted business and technological assessments and led end to end implementation of large-scale BPM implementation in healthcare and insurance industries. Created application architecture and technical design; manage the successful delivery of the project in an onshore/offshore delivery model. Provided technical and business oversight to 8 complex BPM projects over the period of 7 years to make sure the best practices were followed resulting into timely delivery of most of the projects. Played Hands-on role as technical Architect.

Led design decisions that ensure maximum re-usability while ensuring minimum complexity. Senior Consultant, 11/2006 01/2009

Capgemini Alpharetta, GA

Education and Training

Single point of contact for all PI related change requests and escalations. Juggled with multiple projects under prpc delivery while ensuring minimal turnaround time on priority tickets and change requests.

Ensured frictionless knowledge transition from the development team. Make design decisions that ensure maximum reusability while ensuring minimum complexity. Providing strategic solution for integration with existing Schneider systems like Trade Express, IBM Web Sphere Business Integration Connectivity, and Web Methods. Provide smart solution for betterment of the applications. Handled complex problems and issues by understanding root cause of issue and implementing solutions. Assessed clients' needs and created plan of action to provide business solutions. Used clients' requirements to develop targeted solutions to fit specific needs. Manage Change Request process.

Interact with business to decide the category of a defect for better handling. Translated business requirements into functional specifications. Verified stability, security and scalability of system architecture. Advised on project costs, concepts or design changes. Provided status updates to keep upper management informed and to reach goals. Communicated with clients to understand system requirements. Software Engineer, 06/2006 11/2006

Kean India Ltd

Single point of contact for all PI related change requests and escalations Juggled with multiple projects under prpc delivery while ensuring minimal turnaround time on priority tickets and change requests

Ensured frictionless knowledge transition from the development team Make design decisions that ensure maximum reusability while ensuring minimum complexity. Providing strategic solution for integration with existing Schneider systems like Trade Express, IBM Web Sphere Business Integration Connectivity, and Web Methods. Technical Analyst, 09/2004 06/2006

Cognizant Technologies Solutions India Pvt Ltd

Assessed software problems and utilized troubleshooting tools to swiftly resolve issues. Tackled unfamiliar challenges and remained unfazed due to wide knowledge of IT best practices and industry standards.

Developed relationships and rapport with various individuals, including internal personnel and software vendors. Strove to improve services and technologies through continued analysis of system performance. Conducted data backups and disaster recovery operations. Assisted IT and information system planning, execution and management to improve operational effectiveness. Reviewed technology update proposals and status reports to address company challenges and issues. Researched and analyzed technology developments, ascertaining results to evaluate technical designs. Developed, documented and revised system design procedures and quality standards. Defined system goals and devised flow charts and diagrams describing logical operational steps. Trained staff and users to work with computer systems and programs. Developed and managed project plans while providing status updates to management. Maintained quality-focused performance benchmarks and schedules when directing project teams. Prepared and presented technical proposals for clients. Mapped industry standard design patterns to existing code base to derive component architecture model of Business Process system.

National Institute Of Technology

Bachelor of Engineering Technology Computer Science Accomplishments

Certifications

Websites, Portfolios, Profiles

Best trainee in Cognizant in 2004

Employee of Month, Quarter, Super start and many more in different Services company I worked for. Best employee in year end appraisal with Deloitte and PwC (PricewaterhouseCoopers Ltd) AWS Certified Cloud Practitioner - 2022

Microsoft Certified: Power Platform Fundamentals - 2021 Certified Pega DCO Architect - 2014

Certified Pega Senior System Architect - 2011

Certified Pega System Architect - 2010

Certified Pega System Architect - 2005

https://www.linkedin.com/in/angshuman-chowdhuri/



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