Soumen Banik

**** ******** **,, *********, **

Cell: 778-***-****.

E-mail: ad2l9t@r.postjobfree.com

Seeking a responsible and challenging position in customer service/ sales & marketing where I can deliver my skills to maximum to achieve company goals.

Skills

● Excellent customer service.

● Go-getter, hard working & team player.

● Punctual, disciplined and time bound at work.

● Fluent in English and very good communicator.

Work Experience

May 2019 – present

Lowe’s Home Improvement, New Westminster – Electrical Pro.

● Retailing & assisting customers on technical queries.

● Providing project ideas.

● Resolving customer issues & concerns.

● Making plus sell.

Oct 2006 – Apr 2019

7 Eleven Canada, Inc, Vancouver – Manager/ Assistant Manager

● Operation & management of a retail business unit.

● Customer service, resolving customer issues & concerns.

● Financial management, cost control, improving operational

efficiency & loss prevention.

June 2006 - Oct 2006

Safe Air/Dowco, IL. USA, - Mechanical Design Engineer

● Design of Dampers, Louvers & Controls.

● Prepare Shop drawings.

Jan 2002 - Jun 2006

7 Eleven Canada, Inc, Vancouver - Sr. Sales Associate

● Customer service.

● Cash management.

● Inventory management.

May. 1995 - Sep. 2001

Ministry of Health, Sultanate of Oman - Electrical Engineer.

● Operated & maintained utility & services in a 300 bed hospital.

● Conserved energy and managed services efficiently.

● Provided on the job training to graduating students.

Aug 1994 - April 1995

Torrent Pharma Ltd, Ahmedabad, India - Manager Electrical.

● Prepared technical spec., approved drawings, evaluated tenders, finalized contracts.

● Supervised & monitored day to day in situ operations.

Mar 1984 - July 1994

National Dairy Development Board, Anand, India - Executive/Asst. Executive/Deputy Engineer

● Completed construction of an Exec Training Centre on time.

● Implemented Quality Assurance Program in 20 dairy plants.

● Conducted seminars for plant engineers & managers.

Education

June 1988 - April 1990

Institute of Rural Management, Anand, India - Post Graduate Diploma on Rural Management (MBA)

Major - Finance, Marketing, Information System, Computer, Personnel Management.

Dec 1979 - Dec 1983

Jalpaiguri Govt. Engg. College, West Bengal, India - Bachelor Degree in Electrical Engg. (4-yrs)

Major - Power System, Controls, Electronics, Instrumentation, Utilities.

Certifications

‘Chartered Engineer’ from Institute of Engineers, India in Dec/2002.

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