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Customer Service Operations Manager

Location:
Jasper, AL, 35504
Posted:
January 09, 2024

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Resume:

**** ***** **** *** **

Jasper, Alabama *****

205-***-****

ad2l9n@r.postjobfree.com

Sammie Pennington

OBJECTIVE - To find a company that has a need for me to use my talents to help them achieve their goals.

Experience Oct 2018-present

Bermco Aluminum

- Maintenance Tech For Safety and 4s

- Safety Committee

- Fabrication

- Accident Investigation

- RCI Planning

May 2010-Oct 2018

Altec Industries Inc.

- Lead man Sept ’11 to Oct ‘18

- Custom Body Builder

- Welding and Fitting

- Safety Committee

- RCI Tech/ Lead man

- Purchasing and Special Projects

Sept 2009- April 2010

AutoZone

- Store Manager in Training

- Customer Service

- Inventory Management

- Manage store personnel

June 2008 – June 2009

Altec Industries Inc.

- Custom Body Builder

- Welding and Fitting

January 2007 – present

Due Process Court Services/ American Eagle Investigations

- Serving legal process

- Private Investigation

- Writing Detailed Reports for Clients and Attorneys

- Sales

- Customer Service

- Bail Enforcement Investigations

- Skip Tracing

- Interviewing Witnesses

- Videoing and Video Editing

- Computer Trace

- Work with Local Law Enforcement to Locate Subjects

- Bail Bond Monitoring Agent

- Fugitive Recovery Agent

- Biling and Collections

March 2007 – August 2007

Bonus Building Care Birmingham, AL

- Operations Manager

- Working with Customers on Building Care Issues

- Working with Franchise Owners on Correcting Issues and Training

- Sales

- Preparing Proposals

- Scheduling Work in Facilities

- Scheduling Training Seminars

- Supervision and Guiding of Franchise Owners

September 2004 – February 2007

National FI-EX Birmingham, AL

- Operations Manager

- Working with Various managers, district managers, and Sub- Contracting Companies on Floor Care Issues

- Supervision of Hourly Employees and Sub-Contractors

- Instruction Sub-Contractors and Hourly Employees on Issues That Need to be Corrected

- Scheduling Jobs and Personnel

- Hiring Direct Employees and Sub-Contractors

- Payroll

- Van Assignments

- Sales

- Writing Quotes

- Responsible for 95 stores across the country

Oct. 2003 – Sept. 2004

Southern Cleaning Service Inc. Montgomery, AL

- District Manager

- Working with Winn-Dixie Managers & District Managers on floor care issues

- Instructing Sub-Contractors on issues that need to be corrected

- 31 stores in 2 states

Aug. 1988 – Oct. 2003

Altec Birmingham, AL

- Cusotm Body Builder

- Built utility bodies

- Welding

- Quality Tech/ Temp Supervisor

Jan. 2001 – Mar. 2002

Altec Birmingham, AL

- Quality Tech, Temp Supervisor

- Wrote Standards

- Inspection

- Kiazen Trainging (Event Leader)

- 5 S Training

Education 1984-1988

- Fultondale High School Fultondale, AL

- Auto-Body Repair Rogers Vocational School ‘86-‘88

- Auto-body Award Rogers Vocational School ‘86

Skills/ Interests Paint & Prep, Welding, Grinding, Fitting, Mechanical, Computer

(Microsoft Office), Customer Service, Carpet Cleaning, Knowledge of Cleaning Chemicals and Supplies, Strong Verbal and Writing Skills, Kiazen and 5 S Training, Fultondale Youth Baseball and Softball Board Member and Vice President 2004-2007 National Kennel Club State Rep. for Alabama

Forklift Certified

American Red Cross Certified First Responder



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