Customer Service Operations Manager
Resume:
Jasper, Alabama *****
****************@*****.***
Sammie Pennington
OBJECTIVE - To find a company that has a need for me to use my talents to help them achieve their goals.
Experience Oct 2018-present
Bermco Aluminum
- Maintenance Tech For Safety and 4s
- Safety Committee
- Fabrication
- Accident Investigation
- RCI Planning
May 2010-Oct 2018
Altec Industries Inc.
- Lead man Sept ’11 to Oct ‘18
- Custom Body Builder
- Welding and Fitting
- Safety Committee
- RCI Tech/ Lead man
- Purchasing and Special Projects
Sept 2009- April 2010
AutoZone
- Store Manager in Training
- Customer Service
- Inventory Management
- Manage store personnel
June 2008 – June 2009
Altec Industries Inc.
- Custom Body Builder
- Welding and Fitting
January 2007 – present
Due Process Court Services/ American Eagle Investigations
- Serving legal process
- Private Investigation
- Writing Detailed Reports for Clients and Attorneys
- Sales
- Customer Service
- Bail Enforcement Investigations
- Skip Tracing
- Interviewing Witnesses
- Videoing and Video Editing
- Computer Trace
- Work with Local Law Enforcement to Locate Subjects
- Bail Bond Monitoring Agent
- Fugitive Recovery Agent
- Biling and Collections
March 2007 – August 2007
Bonus Building Care Birmingham, AL
- Operations Manager
- Working with Customers on Building Care Issues
- Working with Franchise Owners on Correcting Issues and Training
- Sales
- Preparing Proposals
- Scheduling Work in Facilities
- Scheduling Training Seminars
- Supervision and Guiding of Franchise Owners
September 2004 – February 2007
National FI-EX Birmingham, AL
- Operations Manager
- Working with Various managers, district managers, and Sub- Contracting Companies on Floor Care Issues
- Supervision of Hourly Employees and Sub-Contractors
- Instruction Sub-Contractors and Hourly Employees on Issues That Need to be Corrected
- Scheduling Jobs and Personnel
- Hiring Direct Employees and Sub-Contractors
- Payroll
- Van Assignments
- Sales
- Writing Quotes
- Responsible for 95 stores across the country
Oct. 2003 – Sept. 2004
Southern Cleaning Service Inc. Montgomery, AL
- District Manager
- Working with Winn-Dixie Managers & District Managers on floor care issues
- Instructing Sub-Contractors on issues that need to be corrected
- 31 stores in 2 states
Aug. 1988 – Oct. 2003
Altec Birmingham, AL
- Cusotm Body Builder
- Built utility bodies
- Welding
- Quality Tech/ Temp Supervisor
Jan. 2001 – Mar. 2002
Altec Birmingham, AL
- Quality Tech, Temp Supervisor
- Wrote Standards
- Inspection
- Kiazen Trainging (Event Leader)
- 5 S Training
Education 1984-1988
- Fultondale High School Fultondale, AL
- Auto-Body Repair Rogers Vocational School ‘86-‘88
- Auto-body Award Rogers Vocational School ‘86
Skills/ Interests Paint & Prep, Welding, Grinding, Fitting, Mechanical, Computer
(Microsoft Office), Customer Service, Carpet Cleaning, Knowledge of Cleaning Chemicals and Supplies, Strong Verbal and Writing Skills, Kiazen and 5 S Training, Fultondale Youth Baseball and Softball Board Member and Vice President 2004-2007 National Kennel Club State Rep. for Alabama
Forklift Certified
American Red Cross Certified First Responder
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