KEVIN A. IRVIN

**** * ********* ***

Chicago, IL 60659

224-***-**** ad2l9c@r.postjobfree.com

OBJECTIVE

Fun, energetic, self motivator looking to obtain a position within a company that will give me the opportunity to utilize my strong customer service skills while developing my leadership abilities and continuing to strive for advancement within the organization.

WORK HISTORY

InterCon Security Group

2018-Present

Public Safety Officer

Log and identify persons entering and exiting

Patrol site and surroundings

Keep detailed notes of any incidents

DollarTree. 2017 -2019

Asst. Manager

Open and close the store.

Balance cash drawers and store vault.

Supervise cashiers on daily assignments

Prepare and verify bank deposits

Provide excellent customer and diffuse escalating customer complaints.

SECURITAS 2014 -2016

Security Officer Chicago, IL

Supervise persons entering and exiting the premises while providing excellent customer service

Monitor building and surroundings to maintain a secure environment

Patrol property to secure public and private property

Partner with site management to maintain a high level of safety and security

INDIVIDUAL ADVOCACY GROUP 2012 - 2014

Clinical Mentor/DSP Romeoville, IL

Supervised mentally disabled adults with daily living activities

Provided first response medical care when required

Distributed medications according to clients’ individual schedule

Documented medical updates into internal database for client reference and referral

ACE CASH EXPRESS 2009 - 2012

Assistant Store Manager Arlington, TX

Processed clients financial transactions, including check cashing and money orders

Handled loan applications and provided payday and title loans in a timely manner

Audited safe daily for bank deposits and loans

Assisted customers in making utility and loan payments online and by phone

EDWARD DON AND COMPANY 2007 - 2009

N.Riverside IL

Customer Service Supervisor

Audited daily calls to maintain customer service standards set by the company

Resolved customer complaints in a timely manner

Monitored corporate accounts and assisted in processing large orders

Partnered with other departments to ensure client goods and services were received in a timely, organized manner

EMPIRE TODAY 2005 - 2007

Northlake, IL

Customer Service Supervisor

Lead a team of associates to process customer orders online and by phone

Monitored daily sales goals and coached associates on achieving their goals

Assisted in providing high customer service standards set by the company

Maintained high customer satisfaction by solving customer complaints efficiently

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