Kenneth R. Gordon

**** ********* **.

Forest Hill, TX, 76119

Cell 214-***-****

ad2l8z@r.postjobfree.com

CAREER OBJECTIVE

To secure a position with a company where I can be challenged and grow, while exercising my computer skills, in a working environment which is people and detail oriented.

EXPERIENCE

Baron & Budd, Dallas, TX Desktop Engineer III 8/2023 – Present

On-board new users creating accounts in Legacy Exchange that propagated through Entra and Active Directory, Westlaw, Box.com, NetDocs, Zoom, Docusign. Our phone system is through Teams and I setup new users with their desk phones. Image new computer and deploy them to the end users. Make sure devices enroll in intune. Setup Iphones and Ipad where needed. Work with our Conf-rooms that Poly sound bars and cameras setup on MS Teams.

Kelly Services (Flight Safety (Contract)), Fort Worth, Tx, Sr. Desktop Support, 1/2023 – 7/2023

At this location I supported 2 CEO’s, 1 President, 10 Vice Presidents and several Directors. I supported users out of country. Imaged computers and assisted with setup after being deployed. Support of MS Office and other company provided applications. Configured VPN for users with laptops. Setup papercut printing for anyone that needed the ability to print. I supported all AV for conf-rooms as well as in the offices that had large format TV’s. I deployed phones via RingCentral. Worked on BitLocker conversion moving from McAfee disc encryption. Worked on moving all computers from 20H2 to 22H2. Both of these were a very manual process. I supported iPhone and Tablets and connecting them to the network via Intune ensure that Teams and Outlook were functional.

Cognizant (Mattel (Contract)), Fort Worth, TX, Desktop Support Engineer III, 9/2022 – 1/2023

This location had 1 VP the Facility’s director and several other directors. This was more a warehouse environment with offices in the front of the building. Supported all PCs for hardware issues. Supported all Office apps. Imaged computers when needed. I worked with the Network team and reported WAP devices when they went out. Started a project of identifying the WAP devices in the building and where they are located. I turned this project over to my replacement.

Andra Group (Full Time), Dallas, TX, Sr. Desktop Support Technician, 5/2021 – 9/2022

Configure and setup VPN access for users. Worked extensively in Active Directory to manage users and computers. End User Support for internal clients of Andra Group for both the HQ and Warehouse locations. Clients consist of everyone from the Warehouse employees to the CEO. Troubleshoot and reconfigure or repair computer systems. Desktops or Laptops with hardware failures, replaced all parts myself. Perform installation of approved software. Network troubleshooting for connectivity issues. Add and manage users and groups to Office 365 also worked with shared mailboxes, Distribution Lists, assigned licenses, setup permissions on mailboxes, setup MFA for all users. Working with Skype/Teams through office 365. Installed, support and rebuild GK420 label printers. Setup configured and rebuilt Intermec/Honeywell hand scanners. Migrated all users from Win7 to Win10. Manage DHCP reserving or excluding IP addresses. Able to modify GPO’s and learning to create them. Use SolarWinds/N-Able to manage all of our workstations utilizing the remote tools to access and work with users and it also runs our Antivirus environment.

Fujitsu (Tokio Marine North American Services (Contract)), Plano, TX, Desktop Engineer III 1/2020 – 4/2021

Used Active Directory to manage user and machine accounts. Lansweeper was used to collect information about the user and the computer used by that user. LogMeIn is the primary remote utility to gain access and control a user computer. Support the user’s hardware. Support Office 365. Assisted users setting up Multifactor Authentication (MFA). managed users iPhone via Intune. Supported applications that was adapted for their insurance business such as image right, AQS and PATH. Supported Win10

Andra Group (Full Time), Dallas, TX, Sr. Desktop Support Technician, 1/2018 – 12/2019

Configure and setup VPN access for users. Worked extensively in Active Directory to manage users and computers. End User Support for internal clients of Andra Group for both the HQ and Warehouse locations. Clients consist of everyone from the Warehouse employees to the CEO. Troubleshoot and reconfigure or repair computer systems. Perform installation of approved software. Network troubleshooting for connectivity issues. Add and manage users and groups to Office 365. Working with Skype through office 365. Installed, support and rebuild GK420 label printers. Setup configured and rebuilt Intermec/Honeywell hand scanners. Migrated all users from Win7 to Win10. Replace faulty hardware on desktops and laptops.

Verizon (Full Time), Southlake, TX, SR Desktop Support Technician, 8/2000 – 5/2017

Associate Technician: Have been primary support for the Texas region for my team. Part of On-call Team for afterhours High Priority support. Supported the entire United States as on-call technician. Configure and setup VPN access for users. Worked on all forms of Microsoft Office from 97 to 2016. Worked with Microsoft Messenger to Communicator to Lync then Skype. Worked extensively in Active Directory to manage users and computers. End User Support for internal clients of Verizon, at the Network Head Quarters. Clients consist of everyone from the Admin Assistants to the Executive Directors at the facility. Troubleshoot and reconfigure or repair computer systems. Perform installation of approved software. Network troubleshooting for connectivity issues. I have also supported our Executive Board Members.

Technician: Configure ports for user access to the network using CAT OS and Cisco IOS. Subject Matter Expert for generating Radius keys for Radius authentication to Cisco devices. Locate and disconnect Rouge computers on our network using the switches to isolate these individuals when necessary. Instrumental in working with new locations making sure they get setup on the network properly. Subject Matter Expert for proper deployment of printers. Subject Matter Expert for deployment and configuration of sniffers.

Sr Technician: I ran the imaging depot west for my team. All imaging and patching were done via SCCM. Make sure that all machines that come in for users west of the Mississippi River are imaged and shipped out in a timely manner. . Work with our PC vendors for systems that come in with issues whether it is a clerical issue or hardware. Symantec Infrastructure Administrator to keep all 15,000 computers up to date with Virus Definitions. Sophos infrastructure Administrator which managed 12,000 laptops on the network for disk encryption. Big Fix Server Administrator (prior to SCCM coming online) which was used to push software patches including Windows patches to all client systems on the network before SCCM. Supported every flavor of Windows from 95 – Win10.

Bloom Technologies (AT&T (Contract)), Addison, TX, Computer Technician, 05/2000 - 08/2000

Contract for AT&T Fixed Wireless. Install network interface cards in client PCs for Internet connection. The speed of this system is DSL class. Make sure of proper connectivity of network. Network troubleshooting and configuration of high-speed Internet connection.

HP (Nortel Networks (Contract)), Richardson, TX, Computer Technician, 03/2000 - 04/2000

Desktop Migrations, taking old machines and backing up customer data such as office files and the .pst and .pab for outlook and installing all their information onto a new computer so that the old one could be sent back to the leasing company being that they were at the end of lease units. Making sure that the new unit was configured properly for Outlook, Internet, network connections and that all the data was migrated properly.

United Parcel Service (Contract), Mesquite, TX, Computer Technician, 10/1999 - 03/2000

trouble shoot PC Complications, trouble shoot network connectivity, customer service, PC Migrations, installation of new PC's, software and peripherals as needed, systems were primarily Win95 and WinNT, some OS/2 warp and Novell, mapping network devices such as printers and scanners.

Cameron County (Full Time), Brownsville, TX, Operations Technician / AS 400 Operator / HP 3000 Operator / Network Administrator / LAN Troubleshooter 11/1998 - 10/1999

Troubleshoot PC's, Diagnose and repair. Setup PC's with Win95, 98 and NT workstations on the network through TCP/IP. Setup printer shares and file shares and map network drives. Installed proper windows Service Packs for Y2K compliance. Support end users from basic software education to more technical issues. Light troubleshooting with printers. Troubleshoot network connections and run network drops. Systems Administration of HP Net servers running Windows NT 4.0 Server. Two of the Net servers make up a Cluster system running Raid 5. This is the only system of this nature in the South Texas area. Network Administrator for the District Attorney's Server using Quick Mail Pro. Light operations on the IBM AS/400 and HP 3000/948. Personally, setup a server running Windows NT Terminal Server Edition and installed Client software and generated connection using the windows-based Client Software and also a Thin Client. Installed an HP network scanner on the DA's Server and setup users.

EDUCATION

Florence High School, Florence, TX, Graduate

General Studies

Central Texas College, Killeen, TX, 1 year completed.

Computer Science Major.

SMU, Richardson, TX

Cisco and Nortel Routing and Switching, studying for CCNA.

Global Knowledge, Irving, TX

CCNA Boot Camp (CCNA)

CCNAX Boot Camp v1.1

Microsoft Specialist: Windows 7 Boot Camp for Desktop Administrators

Avaya Custom Course Training

Configuring, Managing and Maintaining Windows Server 2008 Servers

VMware vSphere: Fast Track [V5]

Apple Certified Technical Coordinator v10.10 Boot Camp - Yosemite 101+201

ACSP – Apple Yosemite Certified

Microsoft Specialist: Windows 7 Boot Camp for Desktop Support Technicians

Symantec

Symantec V12 Administration

April 12, 2017

To Whom It May Concern:

This is an honor and a privilege for me to write a letter of recommendation for Kenneth Gordon. Kenneth was my Direct report at Verizon Wireless EDN Operations in Southlake, Texas for approximately 2 1/2 years.

During this time Kenneth was an outstanding employee. He was efficient and organized in his daily tasks, and he also showed motivation in wanting to improve in his work and looked for every opportunity to receive constructive criticism from myself and other managers on how he could achieve that goal.

Kenneth was primarily responsible for imaging new and existing systems with the Verizon Wireless network but he remained versatile to all the team’s needs. He was able to demonstrate his diversity and his knowledge by taking on additional roles within our organization. Kenneth performed the following roles successfully during his time at Verizon: Help Desk Technician, Regional Technician, Imaging Tech, escalation lead and Trainer for new hires.

I humbly submit a strong recommendation for Kenneth for any opportunity within your organization which will give him an opportunity to succeed and continue in his career aspirations. This is not a haphazard recommendation. If Kenneth had not demonstrated these skills while working with me I would not waste my time and sending this letter. He will be a tremendous asset to your organization.

Sincerely,

Brodrick McGill

Manager EDN Technical Support Wireless ad2l8z@r.postjobfree.com

Mobile: 817-***-****

500 West Dove Road, Southlake TX 76092

Contact this candidate