Usama H. Baioumy

Snoqualmie, WA

801-***-**** ad2l8p@r.postjobfree.com linkedin.com/in/mohamed-usama-baioumy

Senior Technical Program Management

CROSS-FUNCTIONAL COMMUNICATIONS PROCESS IMPROVEMENT TEAM LEADERSHIP

Accomplished and dynamic Senior Program Manager with a keen focus and expertise in comprehensive problem solving and program management, coupled with an innate ability to adapt in ever-changing and challenging environments. Successfully applies education and experience in creative troubleshooting, and proven understanding of end-to-end software development life cycles. Known for effective cross-organizational and multi-level collaboration skills, team building capabilities, and leadership in diverse and multifaceted situations with global focus.

Core Skills:

Communications

Interpersonal Skills

Relationship Building

Creative Problem Solving

Team Management/Building

Data Migration

Project Management

Process Improvement

Data Analysis

Program Management

Engineering

Risk Management

Software Development Services

Technical Program Management

Business Alignment

Accessibility 508 & WCAG Compliance

Software Globalization & Internationalization

Core Competencies:

Global Problem Solving: Analyze problems to craft and implement a comprehensive solution for all users independent of language, locale, or accessibility.

Software Development Life Cycle: Apply broad experience and expertise to consistently resolve software challenges.

Influencing Without Authority: Listen to all stakeholders to then design and methodically drive to the resolution, communicating relevant steps in a timely manner to all stakeholders.

Team Management/Building: Build teams and coach them to excel and develop leadership skills through hiring great candidates and managing out individuals that don’t fit the team.

Work Experience

HP, Seattle, WA 12/2022 – Present

Senior Technical Program Manager (TPM) (Hewlett Packer)

Manger the Commercial Software Solution and Firmware and BIOS update for HP Laptop and Accessories hardware.

Using Azure Clouds and DevOps to manage the release cycle for 5 projects.

Using Microsoft Partners program to align the Firmware update with Windows Update.

WAYFAIR, Seattle, WA 04/2022 – 10/2022

Senior Manager, Technical Program Management (TPM)

Liaised with leaders in the Sales Technology group, launching large-scale automated feed of sales leads and intelligence products. Engaged in Agile software engineering cadence with sprint planning, requirements grooming, user acceptance testing, and feature deployment in Google Cloud GCP/ Google Big Query environments.

Migrating data from old database to build master source of truth with Kafka messaging.

Provided sales intelligence to Salesforce and SalesLoft platforms to create leads.

Built customer-agent API to consolidate and feed customer interaction transcriptions (voice, chat, and email platforms) to sales and service agent portals to improve customer satisfaction and reduce average call handle time.

Led annual planning developing objectives and key results (OKRs) for sales intelligence pod to scale B2B lead creation and attributed revenue.

Hired 3 Technical Program Managers fresh out of college and relocate them to a new job when layoff happened.

GOOGLE, Seattle, WA 02/2021 – 04/2022

Senior Technical Program Manager (TPM)

Liaised with Google Fiber team as a Senior TPM leading Development team to create the platform for the e2e high speed internet services for residential and enterprise customers.

Migrating data from old database to build master source of truth using Google Pup/Sub service.

Building Google Fiber data infrastructure using Google Cloud GCP

AMAZON, Seattle, WA 08/2013 – 07/2020

QAE/Technical Program Manager, SME

Managed exceptional technology team, building e2e internationalization platform for Amazon e-commerce products and services to enable multilingual support.

Building the internationalization automation infrastructure using Amazon Web Services AWS

Effectively rolled out multiple visible and high-profile projects across the Amazon portfolio.

QA for System Level BIOS and firmware for Android OS and the interface with all software stack levels

Created and implemented strategic vision to ensure products were localized, globalized, and ready from the beginning.

Provided world-class efforts to better support the multilingual experience including back-end services.

Trained and mentored a high-profile team on Internationalization (I18N), Localization (L10N), Globalization (G11N), Localizability (L12Y), and Accessibility (A11Y)

Created and implemented strategy to archive 508 and WCAG compliance for Amazon web sites.

Key Accomplishments

Added new language support for the Amazon Digital Book Store to better expand the global footprint from the initial ingestion of digital contents to the display of e-Book in the store and customers reader apps.

Successfully defined the end-to-end customer experience of new languages for the Fire device family including tablets, Fire TV, and Amazon e-commerce platform.

Built and sustained validation processes utilizing Pseudo translation to cement localized products across all supported languages and markets.

ROSETTA INTERNATIONALIZATION, Snoqualmie, WA 10/2012 – 08/2013

Founder and CEO

Built, from the ground up, a profitable business providing software globalization services, development, and technical validation to assist customers to expand global reach.

Contracted by Intel Corp as an internationalization consultant to lead porting of enterprise mobile apps to Windows metro style UI.

Led Microsoft Teams to build support of right-to-left languages (Arabic /Hebrew) in the new metro style UI of both Windows and Windows Phone.

MICROSOFT CORPORATION, Redmond, WA 08/2007 – 10/2012

Senior Technical Program Manager

Served as main owner of reporting pipelines for Windows Operating System main build labs, focused on providing 360-degree views of L1,2,3.

Created and delivered unified central reporting systems to better enable tracking of branch health, improvements, velocity, and expedition of issue resolution of build failures as needed.

Collaborated across Windows Operating System Engineering teams to develop and implement disaster recovery plans to effectively mitigate and manage the risk of total loss of the main Windows Operating System build systems.

Led development to build automated detection of localizability and globalization code deficiencies upstream during development phases for East Asian & Middle Eastern languages resulting in 40% reduction of incoming bugs and turned around a derailed Windows Operating System release for Middle Eastern languages.

Education, Awards & Patents

Bachelor of Science, Computer and System Engineering, Al-Azhar University, Egypt

Technical Profile: Python, Java, JavaScript, C, C++, C#, Assembly

Awards: Microsoft Gold Star, Novell Employee of the Year

Patents: “Computer-Readable Media, Method, And System for Producing Physical Artifacts” #US 11,238,512 B1

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