Work History

Amy

Shannon

Contact

Address

Waterloo, IA - Iowa, 50703

Phone

563-***-****

E-mail

ad2l8e@r.postjobfree.com

Skills

Staff Management

Scheduling

Documentation and control

Workflow planning

Strategic planning

Good listening skills

Computer proficiency - MicroSoft

Office

Multitasking/Prioritizing

Dynamic Recruiter with demonstrated record of success recruiting candidates for manufacturing and warehousing industries. Highly skilled at reviewing and pre-screening applicants, setting up employer interviews and preparing contracts. Expertise in a multitude of computer software and can type 60+ wpm. Focused and motivated to meet the companies needs. Skilled in multitasking and working under pressure. History of producing some of the highest GP numbers in the region and company.

Branch Supervisor

QPS Employment Group Inc., Cedar Falls, IA

Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.

Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.

Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience. Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.

Facilitated interview and hiring discussions with interviewers and hiring managers and maintained reports and

performance metrics to generate outcomes.

Recruited talented, diverse and qualified candidates for employment.

Conducted candidate interviews and performed background checks and verification.

Mentored office employees on proper administrative procedures and how to use programs such as MicroSoft, Avionte, OneNote, and UKG keeping operations consistent and efficient for maximum performance.

Kept high average of performance evaluations quarter after quarter

Achieved specific team objectives and collection activity. Delegated tasks to administrative support staff to organize and improve office efficiency.

2015-08 -

2021-10

2015-02 - Customer Service Representative

Education

Mudd Advertising, Cedar Falls, Iowa

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes. Cultivated customer loyalty, promoted repeat customers and improved sales.

Answered customer telephone calls promptly to avoid on-hold wait times.

Responded to customer requests for products, services and company information.

Answered constant flow of customer calls with minimal wait times.

Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

2015-07

Senior Member Service Representative

Veridian Credit Union, Waterloo, Iowa

Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services. Turned in excess cash to maintain drawer security. Provided customer records, account statements and copies of checks.

Reconciled cash drawer and resolved discrepancies. Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.

Researched and rapidly resolved client conflicts to maintain key accounts.

Maintained updated knowledge of internal processes and industry best practices to optimize service delivery. Answered customer inquiries regarding account balances, transaction history, services charges and interest rates. 2012-11 -

2014-01

Bachelor of Arts: Family Services

University of Northern Iowa - Cedar Falls, IA

2003-09 -

2007-05

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