Angelia Lewis

**** ********* **. **. ********* TX, 76011 216-***-**** ad2l88@r.postjobfree.com

Objective:To obtain gainful employment in a fast paced, productive company where my Customer Service skills may be exemplified.

Education

Cuyahoga Community College Cleveland OH 1999 - 2000

Financial Accounting Introduction to Computers

John F. Kennedy Sr. High School Cleveland OH 1975 Experience

Nov. 2016 to Nov. 2022

Office Manager/ Team Lead CT Cleaning Fort Worth

Assigning employees to cleaning sites.

Taking inbound calls for scheduling, approving, explaining, and providing all relevant information for clients interested in our services.

Maintaining supplies, equipment, records.

Allocating the crew by locations.

Crew Inspections weekly.

Timekeeping of employees hours.

May 2010 to July 2013

Customer Service Representative West at Home Omaha NE. HSN

Taking inbound calls for customers placing orders for HSN.

Upselling products when required.

Updating, changing, adding to customers' orders in a timely manner.

Inputting all info and data into the system for proper record keeping. PAYFLEX

Taking inbound calls for members with Payflex HSA accounts through their company.

Assisting members with navigating the online website.

Locating, updating, changing, editing members accounts using many various programs.

Notifying members of changes, balances, payments, grace periods and many other factors of their HSA.

Ensuring that the member is a legal account holder on account by various methods of confirming identification.

Abiding by all HIPPA policies.

Navigating many applications, databases, libraries to perform my duties in a professional manner.

GE Repair

Taking inbound calls for General Electric appliance repairs.

Assisting customers with service on appliances by scheduling service calls.

Educating the customer on troubleshooting, locating model and serial numbers on appliances to ensure repairmen bring proper tools, parts etc. for the service call.

Troubleshooting with customers to ensure a repairman is actually needed.

Searched databases and libraries to perform troubleshooting the appliance April 2010 – Sept. 2010

National Hiring Manager Keller Consulting Chicago IL. Remote

Accessing applications from the internet.

Contacting potential candidates to fill positions for marketing positions.

Interviewing applicants, to see if they qualify for positions, then forwarding their info to my supervisor for employment consideration.

Placing inbound and outbound calls to candidates. Jan. 2010 – May 2010

Customer Care Representative 1-800 flowers Carle Place N.Y.

Taking inbound calls for Holidays such as Valentine's Day, Mother’s Day to place orders for flowers, candy, Teddy bears etc. to be delivered.

Assisting customers with navigating the online website.

Assisting customers with correcting, changing, canceling, etc. Orders.

Assisting customers via Chat with all the above as well.

Navigating many systems to obtain a memorable experience for the customers.

Expressing sympathy, empathy, and showing that I care for customers placing flowers for bereavement.

Oct. 2007 – Oct. 2009

Customer Care Professional Alpine Access Denver Co. Remote

Taking inbound calls for AAA to schedule service for strand members, members needing tire changes, fuel, tows etc.

Assisted with over 45 counties in the state of Ohio, and Pennsylvania

Taking members info, to assist in locating those who were lost, and need service.

Assisted and educated members on their memberships, mileage, tows etc.

Assisted members by probing them to find their exact location such as, last sign they noticed, last exit they noticed, mile markers etc.

Utilized Citrix to verify membership and policy information. Oct. 1984 – Oct. 2002

REVENUE CLERK / MONEY HANDLER GCRTA Cleveland OH.

Removing and securing money from cash boxes, change machines, and coin machines.

Depositing money, transfers, passes into secured vaults.

Uploading and entering all data from the fare box into a laptop, and submitting that for the Federal Reserve to pick up the following day.

Repairing, removing and updating fare boxes, coin and change machines.

Keeping record and data of all money, transfer and passes collected.

Loading and changing transfers in fare boxes.

Programming and resetting fareboxes.

INTEREST: Sewing, Crafting, Cooking, Traveling, Computing, and Reading.

Contact this candidate