Customer Service Specimen Processing

DARENE STARKS

**** ******* ***, **********, ** **237

H:513-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Experienced in billing and collection procedures. Advanced medical terminology knowledge. Specialty biller with background in billing, specimen processing, collections, records management, maintenance and appointment setting. Efficient administrative skills in tackling patient and administration oriented task. Organized record clerk with ability to readily adapt to changing face pace environment. Dedicated and professional customer service skills through listening and problem solving. Exceptional computer aptitude and telephone etiquette in a high call volume environment. Adequate in processing specimens to send to specimen processing lab.

SKILLS

Records maintenance professional

Familiar with commercial & private insurance carriers

Fast and accurate data entry and specimen processing skills

Close attention to detail

Excellent verbal communication

Multi- tasking ability

Office support (phones, faxing, filing, mail

Time management skills

Speed and accuracy in processing specimens

WORK HISTORY

Labcorp Specimen Processing Lab Administrator, 4/15/2019 to Current

UCMC-3188 Bellevue Ave Cincinnati, Oh 45219 513-***-****

Process specimens to make sure they are in the right tube, correct amount and correct stability before sending to Labcorp specimen processing department

Put specimens on transport list to go over electronically to Labcorp specimen processing department

Scan miscellaneous test results into patient files

Bill MaterinT21 specimens to 3rd party insurances

Pathology Customer Service Support, 10/29/2018 to 4/12/2019

Labcorp-1737 Tenneesee Ave Cincinnati, Oh 45229 513-***-**** (Through Greene Resources Temp Agency)

Sort daily requistions, scan and image requistions and results daily, filing requisitions daily

Direct invoice for pathology results daily

Distribute incoming pathology mail

Assist team with pulling pathology blocks to send to clients when needed

Assist team with filing returned slides

Receptionist, Nov 20 2017 to Oct 26, 2018

Byer Steel- 200 W North Bend Rd Cincinnati, Oh 45216 513-***-**** (Through Robert Half Temp Agency)

Received, screened and routed incoming calls

Daily receptionist duties

Post checks Daily in cash log, made spread sheets for Retail and Fab Shop in excel

Issued out tickets for ATM to customers

Make signs

Dispatch Client calls for bin pick up, delivery or exchanges.

Created weekly and monthly reports using Excel

Cashier/stock Clerk, 8/2017 to 1/2018 (Seasonal)

Kohl’s-140 Hunt Rd Blue Ash, Oh 45236

Operated cash register for cash, checks and credit card transactions

Completed all point of sale opening, and closing procedures, including counting and depositing contents of cash drawer

Folded, hung, and displayed merchandise

Maintained cleanliness of dressing rooms and sales floor

Assisted customers in selecting items based on needs or wants

Customer Service Support/Stat Coordinator, 01/1986 to 12/2016

LabCorp- 1737 Tennessee Ave Cincinnati, Oh 45229

Billed medical claims

Maintained strict patient/ physician confidentiality

Daily receptionist duties

Received, screened and routed incoming calls

Entered data into databases in timely manner

Specimen Processing and data entry for lab work

Distributed employee incoming/outgoing mail

Adeptly managed a multi -line phone system

Professionally greeted patients and clients

Created weekly and monthly reports using Excel

Cashier/stock Clerk, 10/2011 to 01/2013 (Seasonal)

Macy’s Department Store, 7800 Montgomery Rd, Cincinnati, Oh 45240

Operated cash register for cash, checks and credit card transactions

Completed all point of sale opening, and closing procedures, including counting and depositing contents of cash drawer

Folded, hung, and displayed merchandise

Maintained cleanliness of dressing rooms and sales floor

Assisted customers in selecting items based on needs or wants

EDUCATION

High School diploma: 1979

Hughes High School- 2515 Clifton Ave, Cincinnati, Oh

Accomplishments

Employee Appreciation Committee President (4yrs)

Certifications

Business Office Management- Goodwill Industries (18 month course)

Lab Corp Certified ICD Translator

Employee of the year

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