Customer Service Retail Pharmacy

IRISH E. LYTLE ************@***.*** • 601-***-****

* **** ****, *******, ** 39120

PHARMACIST

Summary: Compassionate and care-driven professional with more than 10 years of experience in retail pharmacy. Demonstrated commitment to safety, efficiency, and accuracy. Consistently supply outstanding counsel to patients, effectively balance multiple priorities, and strive to improve overall procedures. Confidently interact with clients, insurance providers, and medical staff. Proficient in OutcomesMTM, Mirixa, and MS Office Suite. Strengths include: Prescription Dispensing & Fulfillment • Patient Counseling • Medication Therapy Management (MTM) Hospital & Pharmacy Operations • Loss Prevention • Quality Control • HIPAA Compliance PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

Fred’s Pharmacy, Natchez, MS 2017 to 2019

PHARMACIST

Hired to perform day-to-day job duties between 2 locations and offered support with expediting processes. Resolved customer service issues. Administered immunizations, inventory, drug reviews, and patient education. Corresponded with insurance representatives and Medicare advisors. Directed drive-through window prescription operations and performed patient consultations.

• Accelerated prescription volume, filling 200+ per day upon hire, decreasing customer wait times, and elevating customer satisfaction. Vaughan’s Pharmacy, Ferriday, LA 2016 to 2017

STAFF PHARMACIST

Oversaw staff of 8 technicians and cashiers on daily tasks. Processed, reviewed, verified, and dispensed more than 1K medications daily and counseled patients on drug interactions/side effects. Recorded stock of medication and purchased additional supplies when needed. Gave vaccinations to customers. Monitored patient profiles and medical histories to assess medication compliance. K-Mart Corporation, Natchez, MS 2003 to 2015

PHARMACY MANAGER

Supervised team of technicians in busy retail pharmacy, filling hundreds of prescriptions per week. Maintained inventory levels and created staff schedules. Communicated with doctors, insurance representatives, store managers, and fellow pharmacists. Instructed new pharmacists on daily tasks and best customer service practices. Administered vaccines to clients for disease prevention. Reinforced pharmacy policies to prevent drug theft or damage. Suggested OTC medication/devices for quick solution to reduce patients’ symptoms.

• Gained exceptional reputation for top-notch customer service.

• Attended to patients and collaborated with physicians in response to Hurricane Katrina. Additional Experience as Night Pharmacist, St. Dominic Hospital, Jackson, MS EDUCATION

BS in Pharmacy, University of Oklahoma, Oklahoma City, OK Kappa Psi Pharmaceutical Fraternity Outstanding Senior and History of Pharmacy Award AA in Pharmacy, Central State University, Edmond, OK National Honor Society Member

PROFESSIONAL CREDENTIALS & AWARD

Licensed Pharmacist – Mississippi #E-08010, Louisiana #PST.020487 & Oklahoma #15914 (inactive) CPR Certified – American Heart Association

Mississippi Pharmacist Association’s Distinguished Young Pharmacist

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