Warehouse Associate Customer Service

Leonard Titus Glover Bates

**************@*****.*** 470-***-****

PROFILE

Dedicated and reliable warehouse associate and customer service representative with 10+ years of experience in fast- paced distribution centers. Proficient in order picking, inventory management, and forklift operation. Proven track record of meeting productivity targets and maintaining a safe work environment. Experience in delivering exceptional support to clients. Skilled in handling inquiries, resolving issues, and providing information in a professional and courteous manner. Adept at maintaining customer satisfaction and building positive relationships. EXPERIENCE

Sainsburys – Store Supervisor Jun 2020 - Apr 2023

· Oversaw daily store operations, ensuring compliance with company policies and standards.

· Implemented visual merchandising strategies to enhance product presentation and drive sales

· Collaborated with the management team to develop promotional strategies and marketing initiatives.

· Monitored inventory levels, conduct regular audits, and manage stock replenishment to prevent stockouts.

· Addressed customer inquiries, concerns, and escalations to ensure a positive shopping experience. Wincanton – Warehouse Associate. May 2017 – Feb 2020

· Picked and packed orders accurately, maintaining a 99% order accuracy rate.

· Operated forklift to move products safely and efficiently around the warehouse.

· Performed cycle counts to ensure inventory accuracy and resolve discrepancies

· Collaborated with team members to optimize workflow and meet daily productivity targets.

· Maintained a clean and organized work area, adhering to safety guidelines. DHL– Warehouse Agent. Nov 2014 – Jan 2017

· Received, unpacked, and inspected incoming shipments, recording any damaged items.

· Assisted in maintaining inventory records using the company's tracking system.

· Participated in regular inventory audits and reconciliations.

· Assisted in packaging and labeling products for outgoing shipments.

· Efficiently restocked shelves and storage areas to ensure products were readily available. Nanso Limited – Warehouse associate. Apr 2012 - Jun 2014

· Prepared and processed a wide variety of shipments; pull and package merchandise.

· Operated forklift, pallet mover, swing-reach truck, and picker to transport, stage, and store freight.

· Loaded and unloaded trucks, performed cycle counts, and utilized computer to track shipments and inventory

· Coordinated warehouse operations to support internal and external customers; informally train new team members

· Ensured compliance with environmental health, safety, and corporate regulations. SKILLS

· Ms Office, Inventory software and Team collaboration

· Customer service and Communication

CERTIFICATION

· NCFE Level 2 Certificate in Principles of Team Leading

· Certificate of Higher Education in Business Management

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