Customer Service Los Angeles

Priscilla Aguilar

Cell 323-***-**** / E- Mail: *******************@*****.***

PROFESSIONAL PROFILE

Seeking a position in which my skills and abilities can be utilized for the growth and advancement within a company

SKILLS & ABILITIES

Customer Service Experience

A Team Player

Follow Directions Very Well

Strong Work Ethics

Pays Attention to Detail

Great Problem-Solving Skills

Critical Thinking

Bilingual (English & Spanish)

Multi-task

Professional & Skillful

A Fast Learner

Computer Literate / Microsoft

WORK EXPERIENCE

East LA/West San Gabriel America Job Center Los Angeles, CA Customer Service/ Receptionist Internship June-2019 To July 2019

Duties: Provided the heist quality of customer service to participants coming in the work source center. Greeted persons entering establishment, determine nature and purpose of visit, and directed or escorted them to specific destinations. Confirmed with customers by telephone or in person to provide information about our services. Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken. Operated telephone switchboard to answer, screen, then forward calls, took messages, scheduled appointments. maintained and updated appointment calendars. Heard and resolved complaints from customers or the public. Filed and maintained records. Cleaned my designated work area.

In Home Supportive Services El Monte, CA

Homecare Provider January -2014 To Present

Duties: Administered bedside or personal care, such as ambulation or personal hygiene assistance. Prepared and maintained records of client’s progress and services performed, reporting changes in Client’s condition to manager or supervisor. Participated in case reviews, consulting with the team Caring for the client, to evaluate the client's needs and plan for continuing services. Cared for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care. Sent my time sheets to human resource, every month via e mail.

EDUCATION

East Los Angeles Occupational Center – Administrative Assistant Certificate 2017

Montebello High School – Diploma 2013

references available upon request

Contact this candidate