Jonathan Ryan Castro

Bakersfield, CA *****

ad2l5a@r.postjobfree.com

+1-747-***-****

Join an establishment and growing company at a challenging and rewarding position as a customer service representative.

Which will allow me to utilize my multilingual skills. Seeking position with career growth. Authorized to work in the US for any employer.

Willing to relocate: Los Angeles, San Jose

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Warehouse Associate

Amazon - Shafter, CA

September 2023 to November 2023

Warehouse Associate as a picker the primary responsibility includes gathering products to fulfill orders from the supervisors. Following loading and safety procedures on how you use your daily work tools from picking the items through loading the bins. Ensuring the products highly quality for the customer's satisfaction.

Cook

Max Restaurant Group - Bakersfield, CA

June 2023 to July 2023

Ensure proper cooking times and temperatures for various food items. Follow food safety and sanitation guidelines assist with other kitchen duties as assigned including closing clean up of the lines. Ability to work in fast-paced environment communication skills. Strong attention to detail. Amazon Customer Experience Agent

Alorica - Philippines

October 2022 to January 2023

Assisting Customers in a timely manner. Walking through the Customer on how we can process his/her account. Come up with resolutions for the Customer issues and handle it professionally in a calm manner for a best resolution. Using spills that the Company provides us for a positive outcome. Sending a request email from the Customer. Using software tools that we’re trained on. Maintaining our Professionalism while handling difficulties of issues. Navigating software’s to help out from Customers issues and help out for faster resolution. Providing outcome resolution’s based on the Customers issue, If the Customer consent the provided resolution we can come up with a positive outcome for both Customer and Agent agreement. Ensuring the Customer is satisfied.

Warehouse Associate

Cheetah - Pleasanton, CA

March 2020 to May 2020

Warehouse Associate Picking and scanning for the location of the orders using RF guns, Ensuring the location is right pallet. Every pallet has a location so we ensure the location is right and right quality for the customers. Wrapping the orders from the pallet ensuring no damages. Ensuring cleanliness for the work area for the next incoming orders so we won't mix the orders. Ensuring we have a healthy and friendly work environment. Training new employees encourages them to learn more about the production. Reporting to supervisors or management for more assignments just to help out to get the goals for that day.

Automotive Assembly

Randstad - S.A.S.

July 2019 to August 2019

Automotive Assembly for Tesla Model 3. Assemble the cockpit parts per part. Kitting. Scanning the parts and putting it to their correct locations before we can start the procedures to assemble the cockpit. During the procedures we ensure our quality criteria. Verifying the description and serial number before going to the next process. Forklift is needed when we ship it. Material Handler

Aerotek, Jit, BBSI - Milpitas, CA

May 2016 to May 2019

Material Handler Receiving parts from customers and separating them into their correct locations using forklift. Picking parts by their correct location. Organize parts for easy transact, transacting the parts to SAP, QC and verifying the description. Unit and serial numbers palletizing if needed, Knowing all incoterms. Communicating with the costomer. Prioritize transactions, UPS, Fedex or Expedite. Machine operator, helping other departments Production Test Technician

Aerotek, Randstad - San Jose, CA

November 2015 to November 2016

Set up and perform text on fuel cell stacks. Assist in assembly of prototype test equipment. Responsibilities include installing and uninstalling stacks. Use various programs and scripts for testing summarizing test data. Welding stacks, grinding the stacks. Make sure paperwork and stack ID match. Perform a cell jumper. Ensure all Stacks are clean before finalizing it. Verifying paperworks and stack ID before starting the next procedure

Apparel Production Lead

Aerotek, Randstad, Zazzle - Zazzle

October 2013 to November 2015

Apparel Shift Lead, Problem analyzing and resolution. Manage, train and motivate over 20 employees. Ensure that workers adhere to established safety guidelines and facility procedures. Knowing the high standard quantity for Disney, DC and Marvel that we produced. Skilled on specialized machinery and tools, including their uses. Repair, Maintain, Plan, Direct and coordinate production duties. Ensure efficiency, doing production work to help hit the goal for the day, Skilled in all major software, Including

Microsoft Word, Microsoft Excel and all leading operating systems. Assist in training employees in stocking and packing shipment orders for production to go smoothly. Communicate with the supervisors to help make the procedure easier and safer.

Customer Service Consultant and Sales Representative. American Exterior - San Jose, CA

February 2014 to June 2014

Customer Service and Sale's Representative. Advertising the product how is it important in our everyday life. Providing Information about each product that will help the costomer base in what his/her needs. Offering a Free in home consultation for the best resolution. Scheduling appointments. Communicate with the management.

Certified Nursing Assistant (CNA)

aina Health Services - Hilo, HI

April 2010 to July 2013

Caregiver fast paced, Sanitary control. Taking the vital signs, Bathing and caring for the patients. Assisted daily activities, Cooking, Making the bed, Cleaning. Doing laundry. Prepared food for the patients assisted them with range of motion. Transfer patients to their wheelchair. Follow all safety guidelines, Awareness and dressing the patients, Reporting any incident.

Education

Certificate Programs in Introduction to generative AI Coursera - Mountain View, CA

December 2023 to Present

Certificate Programs in Introduction to large language models Coursera - Mountain View, CA

December 2023 to Present

some other collage in LVN

Hawaii Community College - Hilo, HI

Skills

• Microsoft Word

• Microsoft Excel

• Microsoft Office

• Microsoft Outlook

• EDMS Transactions

• Incoterms

• SAP Transactions

• Machine Operation skills

• Forklift

• Pallet jack

• Long Rider

• Cherry Picker

• Printer Specialist

• Machine Specialist Additional Skills

• Flexibility

• Reliable

• Hard Workmanship

• Self-Motivation

• Quality Control

• Quick Learner

• Professionalism

• Willing to learn new things

• Warehouse Work History

• Power tool ( Drill )

• Food Production

• Materials Handling

• RF Scanner

• Medication Administration

• Order Picking

• Operating Systems

• Shipping & Receiving

• Home Care

• Food Preparation

• Caregiving

• Laundry

• Assembly

• Machining

• Nursing

• Computer Networking

• Sales

• Packaging

• Load & Unload

• Vital Signs

• Meal Preparation

Languages

• English - Fluent

• Tagalog - Fluent

Certifications and Licenses

Certified Forklift Operator

Present

Food Handler Certification

May 2023 to May 2026

Forklift Certification

Present

Contact this candidate