Customer Service Security Operations

Simeon Saint Val

Brooklyn, NY *****

**************@*****.*** 347-***-**** www.linkedin.com/in/yourname Highly motivated and customer-oriented individual with 20+ years professional experience, seeking a security role to utilize skills and past experience to maximize security and safety in an environment. Proven ability in participating in security operations for the achievement of site safety/security improvements. Reputation as a self-directed professional with a firm understanding of security procedures. Proven ability to manage multiple assignments simultaneously by completing projects under deadlines, handling escalated security issues, and monitoring security operations. Assertive and enthusiastic professional who is focused to work effectively to support efforts in public safety, site safety, and security while ensuring world-class customer service. Areas of Expertise:

• Security Planning

• Cultural Diversity

• Emergency Preparedness

• Customer Service

• Conflict Resolution

• Service Delivery

• Surveillance / Patrolling

• Team Collaboration

• Guest Satisfaction

PROFESSIONAL EXPERIENCE

Surrey Hotel New York, NY

Bellman – Guest Services 2000 – 2020

• Delivered exemplary service to leave a lasting impression and set tone for guest’s experience at the hotel.

• Generated strong rates of satisfaction by familiarizing guests with hotel attractions, including the concierge station, gift shop, and business center. Streamlined information by facilitating meetings with management teams and staff to discuss procedures, progress, issues, and scheduling requirements.

• Improved efficiency by assisting other hotel departments with timely housekeeping and maintenance.

• Accompanied guests to their room. Transported and unloaded luggage as required. Evaluated service quality to identify inefficiencies, and developed corrective action plans to address guest service concerns.

• Effectively conducted regular fire drills, and trained employees on fire hazards and emergency procedures.

• Provided leadership for staff and guests to mitigate security risks and deliver exceptional customer service. The 5th Avenue B.I.D Security Company New York, NY Security and Public Safety Officer 1995 – 1999

• Maintained operational awareness during shifts – responding to all calls within assigned properties.

• Dealt with many different scenarios/situations. Served as a first responder and leader on security calls.

• Adhered to security procedures and verified requirements for protection of company assets, employees, and on-site visitors. Implemented strict attention to detail and adherence to site safety regulations.

• Secured premises and personal property of clients by patrolling, monitoring surveillance equipment, and controlling egress and ingress. Completed reports by recording observations of site occurrences. EDUCATION

John Jay College of Criminal Justice – Coursework towards Criminal Justice CERTIFICATIONS

Building Trade Certificate – New York Co-Op Tech

Fire Guard Fitness Certificate F-02 – FDNY

VACCINATION STATUS

Fully Vaccinated – Covid-19

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