Desktop Support Analyst

Shahmir Khan

Eastvale, CA www.linkedin.com/in/shahmir-khan0 909-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Looking for a career as an IT Desktop Support Analyst. A solutions-oriented IT student with a passion for aligning security architecture plans and security processes.

SKILLS

Skills: IT Project Management Networking Fundamentals Interpersonal Communication Cybersecurity Compliance Client Support Microsoft Office Linux Python SQL Incident Response SIEM AWS Project Experience Vulnerability Assessment Firewall Configuration Cross-Team Communication MAC Operating Systems VMWare

EDUCATION

California State Polytechnic University, Pomona Pomona, CA

Bachelor of Science: Computer Information Systems, Graduation: May 2023

Information Security and Forensics Emphasis

●GPA: 3.5/4.0

Google Cybersecurity Professional Certificate October 2023 - December 2023

Portfolio: https://github.com/SHAHMIRk00/Google-Professional-Cybersecurity-Certificate-Portfolio.git

WORK EXPERIENCE

Amazon Chino, CA

Technician Associate March 2021 - Present

Handling logistics operations for the Chino fulfillment center location, responsibilities include:

●Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

●Inspected incoming/outgoing shipments to verify and prevent errors.

●Streamline documentation and records accurately and up to date with the latest data to prevent errors in processing or delivery.

PROJECTS

Vulnerability Management Project Pomona, CA, June, 2023

●Set up a secure Azure network with an OpenVAS Vulnerability Management Scanner VM.

●Developed a vulnerable Windows 10 VM, featuring outdated software and disabled security controls.

●Remediated identified vulnerabilities, verified successful remediation through subsequent scans.

Information Technology Committee: IT Strategy Research Pomona, CA, April, 2022

●Collectively leveraged IT Strategy to assist an engineering firm.

●Translated the business needs of clients into enterprise solutions to apply knowledge in information systems.

LEADERSHIP EXPERIENCE

Hivestorm San Antonio, TX

Cal Poly Pomona Team Lead September 2021 - October 2021

Collaborated in the Hivestorm cyber defense competition to secure Windows and Linux-based virtual instances, remove malware, solve configurations, and disable vulnerable services within a SOC environment.

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