Customer Service Inventory Control

Manoj Singh

408-***-**** • ***************@*****.***

A dedicated and highly skilled manager, offering expertise in retail and manufacturing, with exceptional communication, negotiation skills, and extensive experience in retail and financial management, inventory control, billing, and procurement scheduling.

WORK EXPERIENCE

Sonam International • Milpitas • Full-time • 02/2006 - 10/2023 Expertise: SONAM specializes in crafting bespoke women's attire, including. Renowned for our exceptional craftsmanship and dedication to the latest ethnic Indian designs, we take pride in creating custom bridal outfits of unparalleled quality. Sonam serves as both a manufacturer, designing unique pieces, and a wholesaler. Legacy: With roots dating back to 1989, SONAM emerged in a modest setting. Over the years, our commitment to top-notch work and unparalleled customer service has propelled us into a fully-fledged manufacturing, designing, and wholesale enterprise. Sonam, the visionary entrepreneur behind the brand, upholds the tradition of personalized customer interactions, blending classic business practices with contemporary ethnic styles that consistently draw customers back for more. Founder/CEO

• Achieved a 15% increase in customer retention through successful implementation of new sales strategy

• Streamlined operations resulting in a 20% decrease in overhead costs and a 30% increase in efficiency.

• Achieved a near 5-star rating on social media channels and received incredible reviews among the local community, with word of mouth and organic growth as the highest converting channels

• Trained my own employees, front-end billing services, multi-tasked across functions including customer support, purchasing new inventory, vendor relations and training new hires on payroll, both part and full-time Gadzox Network •California * Full-time • 09/1991 - 02/2006 Mechanical Engineer

Designed and manufactured storage area network systems. Worked closely with planner and vendors for scheduling in time.

EDUCATION

Master’s in mechanical engineering

US Citizen