PETER WM. BRADLEY

**** ******** ****, ************, ** 44131 216-***-**** ad2l0y@r.postjobfree.com CUSTOMER SERVICE EXPERIENCE (2022 – 2023)

CUSTOMER SERVICE ASSOCIATE (PART-TIME)

Currently working for Lowe’s as a Customer Service Associate. My responsibilities include, but are not limited to, the following:

• Provided Excellent Customer Care via several mediums including In-Person, Telephone, and Email.

• Demonstrated great skill in Written and Verbal Communications with prospective customer, current customer, supervisors, co-workers, and vendors.

• Exhibited finesse in maintaining productive relationships with customers..

• Highly disciplined in managing workflow and focused on goal accomplishments.

• Highly skilled conflict resolution and de-escalation of problematic situations. CAREGIVER EXPERIENCE (2016 – 2019)

CAREGIVER (FULL-TIME)

During this period of time, I was responsible for the daily and immediate care of my in-law parents. My Mother-in-Law until February 2017, and my Father-in-Law until June 2019. These responsibilities included, but were not limited to, the following:

• Advocating for patient by clarifying communications with doctors and other medical personnel by compiling health history in order to prevent drug interactions and incorrect diagnosis.

• Assisting with bathing, dressing, and other personal hygiene tasks.

• Administration of medications and daily recordkeeping.

• Complete household tasks including cooking, serving, dish washing, general housekeeping, laundry, and running errands.

• Provide patient with assistance in exercising, walking, conversational engagement, memory and word recall.

• Patient transportation to doctor appointments, shopping, and physical therapy. 2019 - 2021 METROHEALTH Cleveland, Ohio

REFERRAL OFFICE LIAISON

Worked for the MetroHealth System of Cleveland, Ohio during a critical time period of the COVID-19 pandemic outbreak. My duties included, but were not limited to the following tasks:

• Telephonically enrolled, registered, and scheduled appointments for primary care patients for the MetroHealth System.

• Processed prescription refill requests.

• Telephonically enrolled, registered, and scheduled appointments for primary care patients for the MetroHealth System.

• Processed prescription refill requests.

• Provided general telephone-based support to MetroHealth System MyChart users.

• Telephonically enrolled, registered, and scheduled appointments for primary care patients for the MetroHealth System.

• Processed prescription refill requests.

• Provided general telephone-based support to MetroHealth System MyChart users.

• Obtained feedback for providers and sent patient request to clinics throughout the MetroHealth System.

• Provided concierge functions leading priority patients to consult with telephone triage nurses.

• Performed all functions within the EPIC Patient Record system.

• Upheld the mission, vision, values, and customer service standards of the MetroHealth System.

2015 - 2017 Progressive Insurance Mayfield Village, Ohio P&C LICENSED SALES PRODUCER

• In a large call center environment, presented and sold insurance products and services to new and existing customers.

• Set referrals and appointments for field agents in areas of the country not supported by telephone sales channels

• Resolved customer inquiries and complaints.

• Set follow-up appointments for customer product education.

• Routinely attended mandatory state-based updates and licensing modules in order to stay current in my proficiencies.

• Participated in regular call performance reviews designed to continually improve service quality.

2008 - 2016 P/K Westmore, Inc. Cleveland, Ohio

SENIOR BUSINESS CONSULTANT

• Created new business start-up strategies, business plans, proof of concept documents, proposals, marketing plans, and investor memorandums.

• Collaborated with clients, investors, legal counsel, financial advisors, and company stakeholders in the creation of branded internal documents.

• Interviewed client management team members, key personnel, and vendors.

• Crafted unique grant applications for the non-profit sector. 2004 - 2008 P/K Westmore, Inc. Valparaiso, Indiana SENIOR TECHNICAL CONSULTANT

• Provided Real Estate application support for Catalyst, RealEC, Encompass, Calyx, SureClose, REOTrans, and PaperlessCloser.

• Created and conducted application training webinars.

• Fielded nearly 1000 calls per month in support of the eSolutions real estate data mining and sales campaign tools.

• Implemented help desk services by telephone, email, chat, and internal company portals.

• Client companies included Chicago Title, Ticor Title, Fidelity Title, Lawyers Title, and BofA. 2003 - 2004 TEK Systems San Francisco, California

TECHNICAL CONTRACTOR

• Provided supplemental services to the Bank of America Enterprise Architecture team by training and support of Actuate users, as well as data-mart management through AS/400, Sybase, and SQL Server systems.

• Extensive collaboration with data management and system support personnel in order to accomplish large scale process deployment throughout the organization.

• Supported Actuate Report Server implementation and maintenance.

• Maintained support resources for Actuate Report development across multiple lines of business.

1999 - 2002 Bank of America San Francisco, California SENIOR SYSTEMS ANALYST

• Provided 2nd & 3rd tier application support for Microsoft, Actuate, Crystal Reports, and other proprietary software products.

• Interfaced in person and by telephone with server and desktop engineering groups to implement system modifications.

• Collaborated with software vendors to ensure seamless transition during software implementation.

• Conducted new system rollout meetings and follow-up sessions.

• Documented applicable system changes and processes.

• Facilitated training for new systems engineers.

EDUCATION

San Francisco State University San Francisco, California TECHNICAL WRITING

Completed Coursework in Technical & Professional Writing. San Francisco State University San Francisco, California ELECTRICAL ENGINEERING

Completed most Upper Division Coursework in Electrical Engineering. City College of San Francisco San Francisco, California ELECTRONICS TECHNOLOGY

Completed Lower Division Prerequisites for transfer to San Francisco State University.

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