Michael A. Goldstein

l Phoenix, Arizona ***** l cell 602-***-**** home 602-***-****

ad2l0r@r.postjobfree.com www.linkedin.com/in/michaelgoldstein2/

Targeting Information Technology/Computer Technician/Help Desk Support

16+ years of technical expertise and A+ Certified Technician with professional and customer service qualities.

·Highly skilled in various technical problem solving techniques.

·Very efficient in documenting processes, techniques, and results, while presenting technical material.

·Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues {desktop PC components/hardware/software}.

·Quickly learn and master new technology; equally successful in both team and self-directed settings.

·Proficient in a range of computer systems, tools, and testing methodologies.

·

Education

SANTA MONICA COLLEGE – Santa Monica, CA

Associate of Arts Degree in General Studies

Dean’s Honor List

Technology Summary

Certificates: A+ Certified Service Technician, CCENT® Certification (Cisco), Dell certified

Systems: Windows 10, 8, 7/Vista/XP/95/NT/3.1, Novell NetWare, Linux, UNIX

Networking LANs, WANs, Routers, Firewalls, Security

Hardware 16+ years of experience Computers, Printers, Routers, Switches, Cables, Hubs, micrometer, eye loupe, Hipot/Hyamp, LCD panel testing fixtures, and hand tools (screwdriver, wire cutters, screw gun).

Software: Knowledge/Proficient in MS Office Suite, Installing and updating software, OS and using system imaging software

Professional Experience

Collabera/HCL

2/2017-5/2022

Deskside support

Assisted users with computer issues on-site as well as remotely, using Quick Assist

Used ServiceNow ticketing system to manage tickets

Used ServiceNow to manage assets

Imaged computers and added software as needed

Customer moves and other Tasks

Manpower

7/2022-10/2022

Contract job at Honeywell

Image/prepare computers for use

Setup workstations

TEKsystems

3/2023 – 9/2023

Contract job

Worked on laptop refresh program

Worked on cell phone refresh program

Rarely; assisted local users with computer issues

Set up 2nd floor area with new equipment, cabling

Banner Health, Phoenix, Arizona

11/2016 – 12/2016

IT FAC Desktop Engineer II

Contract job

Image and deploy PCs and laptops for refresh project

Disposal of old computers

DELL, Phoenix, Arizona

10/2014 – 10/2016

End User Support Services / Field Services

Provided technical support and service for Advisor Group and other AIG customers

Repaired Dell hardware, including laptops and desktops

IMAC

Deployments

Asset Management

Servicenow ticketing system

Apex Systems, Phoenix, Arizona

9/2013 – 10/2014

Technician

Provided technical support and services for BOEING as a contractor to Dell

Repaired Dell hardware, including laptops and desktops

IMACD

Refreshes

Ran Laptop Service Center at times

DCM DATA SYSTEMS, Phoenix, Arizona (Unisys) 11/2012-02/2013

On-Site Technician

Provided professional technical support for Corporate customers as well as home users

Repaired Dell hardware, including laptops and desktops

Tested, analyzed, and evaluated results to determine if components required software updates, adjustments or replacement

ARROW ELECTRONICS, Phoenix, Arizona 03/2004-05/2011

Production Technician

Built desktops, servers and other computer-related devices

Followed documentation to ensure correct build

Performed various tests using diagnostics, loop-backs, Hipot/Hyamp device

Volunteered to responsibilities/tasks of Quality Assurance Inspector.

ARROW ELECTRONICS, Phoenix, Arizona 01/2000-03/2004

Quality Assurance Inspector

Inspected computers and other equipment to ensure conformity to Build Plans

Checked at all stages of process, including packaging and accessories

Entered results into an Access database

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