Samreen Akhtar Page *

Samreen Akhtar

**** ******* **.

Missouri City, TX 77459

Cell: 832-***-****

E-mail Address: ad2kxd@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced Technical/Network support and Management specialist with notable success in a broad range of corporate IT initiatives; participated in the planning, analysis and implementation of solutions in multi-platform network environment. Demonstrated ability to independently troubleshoot and resolve complex IP networking. Proven ability to operate effectively in critical high stress environment. Ability to exercise independent judgment and discretion. Outstanding people skills and excellent team player capable of building relationships in a collaborative environment. TECHNICAL SKILLS

Operating Systems Microsoft Windows9x/Me/NT4.0/2000/XP/Vista/7/8, MAC, DOS, Linux, Unix, AS/400 Networking protocols Ethernet, Frame Relay, TCP/IP, HSRP, PPP, VRRP, ISDN, VPN. Knowledge of ARP, PING, IPCONFIG, ROUTE, NSLOOKUP commands. Routing protocols RIP/RIP2, OSPF, IGRP, IS-IS, EIGRP, BGP Hardware Cisco Routers (1700, 2500, 2600, 2800, 3800, UBR10000, GSR12000) Cisco Switches (2950, 3550, 3750, 4500); Forti Switch; Ntegear switches (GS108, 308, 324, 716, 724, 748, 752) Cisco Meraki Firewall, SDWAN CXD, Managed Gateway Firewall. Juniper Firewall (NS-5GT, SSG5, SSG140, SSG520, SSG-1000) Fortinet Firewalls (fgt20c, fgt100d, fgt221b, fgt60f, fwf60f, fwf60d, fwf50e, fwf60e, fgt60e, fgt40d, fgt40f) Access Points: Aerohive (BR100, AP110, AP121, AP141), Engenius, Plasma, FortiAP, Datto, Ubiquiti Networking tools &

Applications

Cisco Works 2000, HP Open view NNM, Epicenter, eHealth Concord, NetIQ, Whats UP Gold, Nagios Network Monitoring, Berbee, Vantive, Oasis, S3, Cisco Unity 4.0 SRI, Cisco Call Manager 4.1 Administration, Juniper’s Network Security Management

EDUCATION & PROFESSIONAL CERTIFICATIONS

Bachelors of Science - Management Information Systems (MIS) University of Houston, Houston, Texas, USA

Grad.

2001

Cisco Certified Network Professional (CCNP Collaboration) Valid until January 2025 2015 Cisco Certified Network Professional (CCNP Enterprise) Valid until January 2025 2010 Cisco Certified Network Associate (CCNA) Valid until January 2025 2006 PROFESSIONAL EXPERIENCE

Acumera Inc.

Implementation Manager (Jan 16th, 2023 – Present)

• Managing the team of implementation engineers with the installation of Acumera products like Firewalls, Switches and Access Points ensuring they go smoothly.

• Management of daily tasks, projects, and assist with scheduling installations.

• Quality assurance of installations and engineering staff to ensure all jobs are completed to customers satisfaction and according to PCI-DSS V3.2 standards.

• Work closely with the sales team and customer with the on-boarding process and proper hand off to our installation team.

• Network devices: Managed Gateway Firewall, Netgear switches, Access Point Engenius, Plasma, Fortinet Firewalls, Juniper Firewalls. Acumera Inc. Formerly known as Netsurion, LLC

Lead Network Engineer (October, 2016 – Jan 15th, 2023)

• Acumera bought Netsurion in June 2022.

• Netsurion bought Vendorsafe in 2016

• Install, configure and support network equipment including Acumera’s Edge Security device, SD-WAN, proxy servers, Fortinet Firewalls, Juniper SSG5, SRX, SSG140, Cisco ASA & SonicWall Firewalls, switches, Access Points, Backup cell modems, SIM cards, and the like.

• Configure and troubleshoot enterprise level network connectivity, network VPN and hardware devices.

• Responsible for full segmentation for small and large scale deployments. Processing RMA devices.

• Creation and management of network security policies in accordance with PCI compliance.

• Responsible for maintenance of PCI Compliance for retail and non retail locations in accordance with PCI DSS 2.0 standards.

• Assist and Provide support to other deployment and support engineers.

• I have had multiple job roles within this time frame. When we had a company merger, I was a director; the new company brought in their own management, so I switched to different roles.

Samreen Akhtar Page 2

VendorSafe® Technologies, Houston, TX, USA

Director of Network Engineering & Support (July 2014 – September 2016)

• Manage day-to-day operations of the Network Deployment and Support department which work to deploy and support PCI compliant network security systems.

• Leading the 24/7 Customer Support Department, which works to resolve customer issues while maintaining high levels of customer service.

• Manage personnel with a focus on quality customer service and continuous process improvement.

• Focus primarily on efficient coordination of the installations and service deployments, providing effective customer and technical support to customers, implementation of new/improved procedures when and where necessary, and continuous improvements to increase the customers' positive experiences with the company.

• Provide 3rd level escalations for hot customers and client service issues as well as handle technical escalations from deployement and support engineers.

• Compile quantitative metrics on service delivery, technical support, and customer support performance.

• Interact with customers to build lasting relationships while determining their network security needs.

• Utilize gathered data from customers to customize network designs to enhance security and PCI Compliance.

• Responsible for quick response times and maintaining consistent, high levels of customer satisfaction. VendorSafe® Technologies, Houston, TX, USA

• Network Support Manager (July 2013 - June 2014)

• Network Support engineer (Jan 2013 - June 2013)

• Network Deployment Engineer (March 2011 - Dec 2012) FLEXITY SOLUTIONS – Richmond Hill, ON, Canada

IP Platform Engineer (December 2007 – January 2011)

• Provided 2nd and 3rd level networking support for high end Cisco and Juniper devices to customers and on-site field technicians.

• Configured Cisco routers & switches prior to sending to user’s location for RMA process.

• Worked closely with Cisco TAC and other vendors on resolving complex network problems of devices and its configurations.

• Used company and vendor tools to assess network functions and performed cause analysis investigations.

• Provided support in an environment that includes Cisco Catalyst switches, Cisco firewalls, Cisco routers, Cisco wireless access points, Juniper Firewalls, Windows Server 2003/2008, Exchange Server 2003, Active Directory, HP/IBM servers.

• Configured and managed IP Phones, VM Distribution lists and Voicemails for external customers and internal company users through Cisco Unity 4.0 SR1 and Cisco Call Manager 4.1 Administration.

• Monitored system events, logs, alarms & other proactive monitors to maintain a healthy and reliable network.

• Maintained Network Design and Security Documents, configuration templates and diagrams.

• Defined and documented processes and procedures in compliance with ISO and ITIL specifications. GETRONICS, Toronto, ON, Canada

Network Analyst (Canadian Network Management Center) (September 2005 – December 2007)

• Performed remote network surveillance and management using Cisco Works 2000, HP Openview, What’s Up Gold, Epicenter Network Management & Concord Network Health in a 24x7 NOC environment.

• Identified and resolved Network related outages with problem involving Routers, Switches, Hubs, Pix’s and Circuits (DSL, ADSL, ISDN, Frame Relay).

• Assisted senior analysts in network and equipment upgrades to IOS & CatOS images.

• Created & resolved trouble tickets for device down, poor network performance and communications issues such as failure of data or voice services.

• Quickly resolved IP network issues according to customer’s Service Level Agreements.

• Generated monthly reports to address downtime, network usage, and performance. GETRONICS, Toronto, ON, Canada

Technical Support in St. Michael’s Hospital (July 2004 – August 2005)

• Provided support for over 3000 St. Michael’s hospital staff for hardware, software and network issues.

• End user network administration using Novell Directory Services and Active Directory Services.

• Setting up training materials to provide high level of product knowledge.

• Created & managed user accounts for medical applications like Soarian, MagicWeb & Clinical Database.

• Resolved connectivity issues to SMH400, based on AS/400 platform. GETRONICS, Houston, Texas, USA

Technical Support Specialist in British Petroleum Account (Sep 1999 – June 2004)

• Supported users worldwide with technical issues on British Petroleum Amoco contract.

• Performed troubleshooting for software issues, connectivity issues, browsers installation & dial up networking.

• Provided RAS, IRAS, iPASS, ISDN and ADSL support. Managed user accounts using Active Directory.

• Built, configured, managed settings, permissions and services on Win2K servers to include DNS, DHCP, File/Print, FTP, Anti- Virus, etc.

REFERENCES: Available upon request.

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