Human Resources Customer Service
Resume:
Mariah Savant
HUMAN RESOURCES
Beaumont, TX *****
***************@*****.***
OBJECTIVE
University of Houston graduate with extensive customer service experience looking to use interpersonal skills and digital communication ability to transition into a Human Resources role.
EDUCATION University of Houston- Houston, TX
Human Resource Development, B.S.
January 2012 - May 2016
EXPERIENCE
KEY SKILLS
Exceptionally organized and able to maintain an organized filing system
Excellent and broad computer skills:
MICROSOFT OFFICE
ADOBE CAPTIVATE
GOOGLE DOCS
SALESFORCE
KRONOS
ADP
WORKDAY
CISIVE
PEOPLESOFT
ORACLE
Keen sense of confidence in personal abilities
Able to work as a valued member of a team or independently
Comfortable working with all levels of management
Human Resources
Sysco, Houston, TX— HR Operations Support Coordinator
April 2022-Present
-Payroll Support
Applied Salesforce, Workday, and ADP to provide support to Sysco’s over 60,000 associates and site HR to facilitate the accurate process of weekly and biweekly paychecks in addition to working in conjunction with the processor to correct all errors.
-Onboarding & Background
Built effective communication with candidates and recruiters using Workday and Cisive to launch and monitor one hundred candidates’ background checks and drug screen statuses synchronously as well as Excel to keep meticulous records of each step in each candidate’s hiring process
Customer Service
S4 Communications, Houston, TX — Business Advisor
July 2016 - April 2017
Advised hundreds of business owners on products and services at the same time following scripted prompts, maneuvering through multiple computer applications, and employing suggestive selling techniques to up sales and meet incentivized goals.
O'Connor & Associates, Houston, TX — Customer Service Representative
May 2017 – October 2017
Established excellent rapport with property owners as I cross-referenced several systems to access records to develop, adjust, and consolidate invoices while maintaining phone brilliant etiquette.
Archer Systems, Houston, TX — Claimant Communications Specialist
July 2018- January 2019
Offered compassionate and friendly service to marred medical negligence victims while simultaneously working with the Lien team to resolve outstanding liens to expedite settlement payments.
Cigna, Houston, TX — Customer Service Representative
November 2020 – February 2021
Continual quality assurance for a national insurance company interfacing with disability patients and Medicare customers, medical service, and supply organizations as well as governmental entities.
Healthcare Claims
Sutherland Global Services, Houston, TX — Claims Specialist
October 2017 -June 2018
Cross-trained in two phases of the healthcare claim system to successfully hit quota for Medicare and Medicaid claims processed at 96% quality weekly.
Harris Health, Houston, TX — Patient Account Representative
November 2019 - June 2020
Utilized Epic software with proficiency to complete over 350 hospital accounts weekly that were state and federally regulated.
LA Care, Los Angeles, CA — Appeals & Grievance Specialist
December 2021– April 2022
Investigated grievances and appeals in adherences to four governmental agencies, developed case files and routed them to proper internal departments, and examined grievance reports ensuring timeliness of case closures to meet deadlines.
REFERENCES
[Available upon request.]
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