SUMMARY OF QUALIFICATIONS

Fourteen years’ experience as an Operations Research Analyst for the Department of the Army conducting mathematical and statistical analysis on tank munitions hit probability and kill probability data. Provided some programming to integrate existing programs necessary to automate the modelling process of data. Experienced Technical Operations Specialist with a progressive career in leadership roles for a multi-million-dollar business. Use complex problem resolution skills to perform root cause analysis and troubleshoot equipment and technical issues. Possess knowledge on how to build, repair, update, and install computer software and hardware. Proficient in multiple operating systems including, Microsoft Windows Operating Systems including Windows Server 2012, Windows 2000, XP, XP Professional, Vista, Windows 7, Windows 8, Windows 10, ISP, and POS server.

PROFESSIONAL EXPERIENCE

McDonald's – Richmond, VA May 2014 – Present

Operations Technical Professional – Level 3

Troubleshoot and resolve technical and other network issues for 9 stores

Fix and replace malfunctioning equipment

Install new equipment including security systems

Perform updates at all locations

Key Achievement:

Graduated Hamburger University – October 2005

Operations Technology Professional level 3 Certified (October 2014)

Training Supervisor

Provided classroom instruction in Basic Shift Management

Train and mentor Store Managers to assist with their individual career development

Certified Instructor/Proctor for the ServSafe Food Protection Manager Certification Exam provided by the National Restaurant Association

McDonald's – Woodbridge, VA May 2007 – February 2014

Operations Technical Person – Level 2

Troubleshoot and resolved technical and other network issues for 7 stores

Repaired malfunctioning equipment

Installed security systems

Training Supervisor

Provided classroom instruction in Basic Shift Management

Train and mentor Store Managers to assist with their individual career development

Certified Instructor/Proctor for the ServSafe Food Protection Manager Certification Exam by the National Restaurant Association

General Manager

Managed daily store operations and adherence to food safety compliance

Responsible for food cost and labor to ensure profitability

Supervised crew members created manager schedules

Assistant General Manager

Assisted the General Manager in all area of the store operations

Department Manager - Level 3

Fulfilled truck orders input bills to the billing ledger

Completed end-of-month accounting and paperwork

Monitored inventory counts and food cost

Premier Dental – Dunwoody, GA May 2002 – November 2004

Office Manager

Operations Research Analyst May 1987 – July 2001

U.S. Department of Defense – Aberdeen Proving Ground, MD

Educational knowledge in the following areas:

IP Routing

Networking

Network Protocols and Services

PowerShell

DNS Administration

DHCP

Active Directory

Penetration Testing

Network Scripting

Kali Linux

Intermediate level knowledge in the following areas:

Routing and Switching

Windows Servers

Linux Administration

EDUCATION

ECPI University – Richmond, VA Current

Bachelor of Science in Computer and Information Sciences, Cyber & Network Security -- GPA 3.98

Awarded ECPI’s Dean’s List every semester

Member of ECPI’s National Technical Honor Society

Morgan State University – Baltimore, MD

Master of Science in General Physics May 1987

Morgan State University – Baltimore, MD

Bachelor of Science in Math & Computer Science May 1985

Contact this candidate