Stuart Zettel

Houston, TX *****

ad2ktd@r.postjobfree.com

+1-832-***-****

Willing to relocate: Anywhere

Work Experience

Roofing Consultant

Trueworks Roofing - Houston, TX

October 2022 to Present

Meet with homeowners, property managers, insurance adjusters, and contractors to determine damage to both residential and commercial roofs.

Educate homeowners about the difference between storm related damage vs wear and tear Sell residential and commercial roofs

Sales Representative/Project Manager

Southern Roofing Texas - Cypress, TX

July 2022 to October 2022

Estimator

NATIONAL RESTORATION TECHNOLOGIES - Tomball, TX

March 2021 to July 2022

Estimated damages due to fire and water damage using Xactimate. Work with both homeowner and insurance companies to complete an agreed scope of repairs. Sales Consultant

ProRoofs Restoration - Houston, TX

October 2019 to January 2021

Meet with homeowners, adjusters, and contractors to determine damage to both residential and commercial roofs.

Educate homeowners about the difference between hail and wind damage vs wear and tear Sell residential and commercial roofs

SIU Investigator

Fred Loya Insurance - Houston, TX

December 2018 to September 2019

Investigate fraudulent insurance claims assigned by adjusters Develop Plan of Actions

Conduct in-person and phone interviews, written and recorded statements Conduct neighbor canvasses

Conduct scene inspections

Communicate with adjusters and management

Estimator and Sales for Residential Gutters

Sugarland Rain Gutters

July 2018 to November 2018

Conduct inspections, meet with homeowners and complete estimate to replace or repair gutters New installations, add to existing, repair, and clean gutters Assisted the crew in the installation of gutters when needed Assisted the owner with marketing ideas

CLAIMS INSPECTOR

OS Construction Company - Houston, TX

March 2018 to July 2018

Inspect roofs for possible storm related damage

Sell Roofs due to storm related damage

Meet with homeowners, adjusters, roofers and contractors Follow up with homeowners to make sure all work was done correctly Respond to customers concerns and address their needs in a timely manner In charge of developing and restarting the Gutter Department for the company, which included creating marketing pamphlets

Estimate and Sell residential gutters through leads from Home Advisor Home Restoration Flood Adjuster

Baker Ripley - Houston, TX

November 2017 to February 2018

Schedule daily inspections to maximize drive time based on locations of damaged homes

. Perform on-sight inspection o Harvey flood damages to determine cause, scope of damage, and Estimate the cost of repair by using Xactimate or other estimating software.

. Access and inspect all areas of a dwelling including attics, crawl spaces, and roofs

. Educate homeowners on determining scope of work, company repair bids, hiring contractors, and approving work and payment.

. Represent Bakr Ripley in interactions with homeowners, city and county officials, and contractors.

. Collaborate with Home Restoration team to develop and attain program goals. Provide constructive feedback as the program evolves to create and efficient an effective program.

. Advise management on challenges and develop action plans to manage them.

. Other duties as assigned.

Estimator

TDG General Contractors, Inc - Cleveland, TX

October 2017 to November 2017

Estimate damages from Hurricane Harvey using Xactimate. SIU Investigator

Veracity Research Co - Houston, TX

June 2017 to September 2017

• Investigate fraudulent insurance claims assigned by various insurance companies

• Conduct in person interviews, written and recorded statements

• Complete written investigative reports

• Ascertain relevant issues such as material misrepresentation, coverage, exclusions, fraud and red flags. SIU Field Investigator

CoventBridge formerly ICS Merrill-EMSI Investigative Services - Houston, TX January 2012 to April 2017

• Investigate fraudulent insurance claims assigned by various insurance companies

• Conduct in person interviews, written and recorded statements

• Complete written investigative reports

• Develop Plan of Actions

• Ascertain relevant issues such as material misrepresentation, coverage, exclusions, fraud and red flags. Sr. Property Field Adjuster

Germania Insurance Company - Brenham, TX

May 2006 to October 2011

• Investigate claims, confirmed coverage, estimated damages, and utilized negotiation skills to negotiate settlement of property claims.

• Determined liability, identified salvage and subrogation rights.

• Assist on catastrophe claims for Hurricane Humberto and Ike as well as the wildfires in the tri-county area.

Inside Claims Adjuster

Homeowners - Houston, TX

March 2004 to April 2006

• Investigated all assigned cases, confirmed coverage, estimated damages, and utilized negotiation skills to negotiate settlements of property claims.

• Determine liability, identify salvage and subrogation rights

• Prepare for examination under oath.

• Assign all claims requiring field inspections to independent adjusters. Production Manager

Servpro of Sugar Land - Sugar Land, TX

April 2003 to March 2004

• Responsible for overseeing emergency services and mitigated property damage, including water and fire damage to residential and commercial properties as well as completed all necessary paperwork associated with the processes while upholding the highest level of customer service.

• Monitored temperature and relative humidity to determine extent of damages and the equipment needed to prevent further damage.

Claim Representative

Outside Property - Houston, TX

October 2001 to April 2003

• Investigate claims, confirm coverage, estimate damages, and utilize negotiation skills to negotiate settlements of property claims.

• Determine liability, identify salvage and subrogation rights

• Prepare for examinations under oath.

Senior Claims Representative

Outside Property - Houston, TX

November 1999 to October 2001

• Investigate claims, confirm coverage, estimate damages, and utilize negotiation skills to negotiate settlements of property claims.

• Determine liability, identify salvage and subrogation rights

• Prepare for examinations under oath.

• Assist at local catastrophe storm centers and with claims in Dallas and San Antonio. Senior Claims Representative

Outside Property - Houston, TX

July 1998 to November 1999

• Investigate claims, confirm coverage, estimate damages, and utilize negotiation skills to negotiate settlements of property claims.

• Estimate the cost of repair or replacement of damaged or stolen property.

• Developed a claims examiner letter which enhanced customer service. Senior District Parole Officer

Texas Department of Criminal Justice - Parole Division - Houston, TX July 1992 to June 1998

Texas

• Supervised a 75 member caseload of criminal offenders reintegrating into society.

• Assisted clients in obtaining employment, attending counseling sessions, obtaining education and spearheaded the implementation of the Super Intensive Supervision Program (SISP).

• Developed a region wide victim awareness committee to assist victims of crime, serving as the Victims Assistance Officer.

• Conducted numerous monthly meetings with offenders and counselors, thus requiring detailed documentation, extensive data input, information retrieval research. Education

B.S. in Criminology and Corrections

Sam Houston State University - Huntsville, TX

1989

Skills

• Fire Restoration

• Restoration

• Restoration Industry Experience

• Water Damage Restoration

• Construction

• Mold Remediation

• Outside Sales

• Negotiation

• Project Coordination

• Roofing

• Remodeling

• Construction Estimating

Certifications and Licenses

driver's license

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