Donetta Walker

ad2kso@r.postjobfree.com

**** ********* **** ****** ****, IL 60130 708-***-****

OBJECTIVE

To obtain a challenging position where I can enhance my, communicational, organizational and customer service skills to grow within an organization.

EDUCATION

Triton Community College, River Grove, IL

Associate Degree in Graphic Design

PLCCA- ACT, Inc. Certificate of Achievement in Advance Computer Training

EXPERIENCE

February 2007 -Present Value City Department Store Melrose Park, IL

Sales Associate

Ensure that each customer receives outstanding service by providing a friendly

environment, While, Maintaining solid product knowledge and all otrher aspects of customer service

Assist in ringing up sales at registers and/or bagging merchandise

Communicate customer request to management

Maintain an awareness of all promotions and advertisements.

Assist in floor movesm merchandising, display maintenance, and housekeeping

Assist in completing price changes within the department

Participate in year-end inventory and cycle counts

Assist in processing and replenishing merchandise and monitoring floor stock

Any other tasks as assigned from time to time by any manager

August 2005- October 2005 Teleperformance, USA Oak Brook, IL

Telemarketer

Contact businesses or priveate individuals by telephone in order to solicit sales for goods or Services

Explain products or services and prices, and answer questions from customers

Obtain customer information such as name, address, and payment method, and enter Orders into computers

Record names, addresses, purchases, and reactions of prospects contacted

Adjust sales scripts to better target the needs and interests of specific individuals

Answer telephone calls from potential customers who have been solicited through advertisements

Maintain records of contacts, accounts, and orders

Conduct client or market research surveys in order to obtain information about potential customers

June 1999- May2003 Garage Sale Organizer Maywood, IL

Volunteer Work

Designed garage sale advertisements

Coordinated merchandise setup

Directed and assisted consumers with purchase of merchandise

Restocked and organized tables with products

Provided courteous and efficient customer service

Sept. 1998- Sept. 1999 Proviso East High School Maywood, IL

Volunteer Party Organizer

Planned students holiday parties, and other events

Facilitated and organized catering and banquet services for a students and staff

Typed and administered correspondence to students and staff regarding events

Assist caterers in preparing and organizing display food and services

Skills

Microsoft Windows, Excel, Word Perfect and Power Point, Adobe Photoshop, Illustrator, Basic Quark,

Dream Weaver and Advanced Photoshop

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