ALTON MCMILLON

** 469-***-**** ad2ks0@r.postjobfree.com

Professional Summary

Reliable [Job Title] well-versed in assisting guests with check-in, check-out and biling services. Smart

individual with combined organizational skils ond polished customer service style. Promptly

adckesses vorious questions and concems from customers to facilitate postive quest experience

and repeat business. Driven Front Desk Agent highiy stiled in managing reservations, telephone

ails andl customer inquiries. Poised and professional with total commitment fo guest satisfaction,

Wellversed in mitigating customer dissatisfaction with prompt service and diplomatic

communication.

Skills

* Posting Charges * Office Management

Time Management * Hospitality Service

+ Verifying Reservations + Front Desk Management

Work History

Front Desk Agent 11/2017 to 02/2021,

Best Western Hotel - Ationta, GA

‘© Answered mult-ine phone system to respond fo inquties and transfer calls to corect

departments and personnel,

+ Greeted visitors and customers upon arrival offered assistance, and answered questions to

build rapport and retention,

+ Oversaw fast-paced front desk operations and guests’ needs at busy facilly.

* Maintained clean and organized front desk areas to uphold polished company image.

+ Answered questions and adcressed, resolved, or escalated issues to management personnel

to satisfy customers,

Warehouse Manager (02/2007 to 08/2014

Sony Ericsson Mobile Communications ~ Dailos, TX

* Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering

needed repairs, renovations, andre placements

‘= Completed timely and ot

materia: movements,

urate daily logs to keep internal reporting accurate and rack

*# Cleaned and maintained warehouse in compliance with OSHA safety stand.