Customer Service Representative

MARY JANE R. ADORABLE

Purok V General Luna,Siargao

Surigao del Norte, Philippines

Email Add: *************@*****.***

Contact # 094********

POSITION APPLIED:

JOB OBJECTIVE :

I`m seeking a career where I can utilize my training and skills, while making significant contribution in achieving the goals and success of the company that focuses on customer satisfaction and customer experience.

PERSONAL PROFILE

Name : Mary Jane Ranario Adorable

N-Name : Jane

Age : 39 yrs. Old

Birthday : April 5, 1984

Birthplace : Surigao City

Height : 5`2

Weight : 130 lbs.

Civil Status : Single

Provincial Address : Purok Ipil- Ipil, Capitol Rd., Brgy Washington, Surigao City

Nationality : Filipino

Religion : Born Again

Father : Eusequio Adorable

Mother : Zenaida Ranario

EDUCATION

Primary : C.V.Diez MCES

Secondary : Surigao Del Norte National High School

Vocational : Electronic Assembler (audio-video)

: Technical Education and Skills Development Authority (TESDA)

Sabang, Danao City, Cebu

: Basic Japanese Language

: KCD Technological Institute

: Alaminos, Laguna

: Commercial Cooking NC II

: Helping Foundation & Livelihood Training Center

: Km. 3, Surigao City

: Driving NC II

: Helping Foundation & Livelihood Training Center

: Km. 3, Surigao City

College : Bachelor of Arts Major in English

Saint Paul University, Surigao City Campus

SKILLS

: Computer Literacy, Communication Skills, Sales and Marketing Skills, Technical Skills,NC II Driving,NC II Commercial Cooking, Hard and Soft Book Binding

WORKING EXPERIENCES

Company : Euro Pacific Link International Corporation

(Educational, Architectural and Stabilo Boss Supplier)

Kamputhaw, Lahug, Cebu City, Philippines

Position Held : Promo Coordinator

May 2009 –June 2010

Duties : Taking In-charge of visitation to Mall Assigned

merchandizer to monitoring the actual condition of

consignment products and the performances of the assigned staff

& also conducting Product Demonstrations to College Schools and

Universities within Luzon, Visayas & Mindanao Region

Company : JUNREX

Sm Cebu-Cebu City, Philippines

(Electronic Gadgets and Prepaid Load for Smart, Globe and Sun Cellular Network)

Position Held : Sales Associate/Promoted as Consumer Sales Assistant

June 2010 – December 2010

Duties : Sales Associate -Tasked to assist customers with sales

transactions and inquiries.

Consumer Sales Assistant – Performed Back Office Transaction for

Bulk buying customers, repeat buyers, handling and assisting

Seasonal Gadget Sale on designated kiosk from one mall to another within Cebu City Area.

Company : PPCI Chemical Industrial Inc.

(Admixture Manufacturing Company)

San Isidro, Makati City

Position Held : Administrative Assistant August 2012 – May 2013

Duties : Providing Administrative Support to ensure efficient and smooth

operation of the office. Performed Clerical Task such as drafting documents and answering telephone calls as well as administrative jobs including scheduling and coordination to other departments and Department heads.

Company : Teleperformance Philippines

For (Wyndham Group of Hotels) World Wide

Sen. Gil Puyat Cor. Ayala Ave., Makati City

Position Held : Sales and Customer Service Representative

May 2013 – December 2016

Duties : Designated as International Inbound Sales and Customer Service

Representative for a World Wide High End Hotel Group

Responsibilities for setting Hotel and Car Reservation for US and

Canadian Customers

Also Caters Booking Cancellation and Customers Complaints

Company : Teletech/Telstra, Philippines

Five Ecom. Center, Harbor Drive, Mall of Asia Complex, Pasay City

Position Held : NBN + Technical Support Representative

July 2017 – July 2018

Duties : Inbound and Outbound Technical Support Representative

Performed Basic & Remote Trouble Shooting for Internet and Home Phone Connection within Australia, Escalations,catered Medical Priority customers with Medical Alarm devices.

Company : Zensky Auto & Motorcycle Parts & Accessories

Poblacion 5, General Luna, Siargao Island, Surigao Del Norte

Position Held : Administrative Staff

June 2019 – April 2020

Duties : Providing Administrative Support to ensure efficient and smooth

operation of the office. Performed Clerical Task such as drafting documents and answering telephone calls as well as administrative jobs including scheduling and coordination to other departments and Department heads.

Company : IBEX PBO Company– Davao

Sm Lanang, Davao City

Position Held : AT&T Billing Representative

August 2022 - December 2022

Duties : International Inbound-Outbound Billing and Sales Representative for

AT&T Account

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