CAREER SUMARY

I am a seasoned Systems and Advanced Video Engineer with both cloud and security experience, I have worked in various aspects of the IT field for 20 years, and I am always looking for ways to expand my skills and knowledge to secure a place in the ever-changing technology field. I have extensive hands-on experience with all facets of the technology field with knowledge spanning VOIP, Internet, Networking, Systems, Video transport, Cloud platforms, and Cybersecurity. I am currently enrolled in my final term in school for my B.S. in Network Secuirty, and studying for more industry certifications to expand my technical skills.

EXPERIENCE

October 2019 – October 2023 Charter Communications – Greenwood Village, CO

Systems/ Advanced Video Engineer 2 – Video Support Center – Network Operations

•Break/ Fix Engineering support for all video related products, from satellite receiver to set top box (systems, EC and DAC, headend, transport, IP video, VOD/SDV, EAS, QAM, ad delivery, encoding, etc...)

•Troubleshooting XOS and ABR Encoders and video transport equipment (DCM,vDCM,CAP,IRD, etc..)

•Implementing change work during maintenance windows

•Performing maintenance, reboots, and upgrades on various video/ network equipment

•Monitoring alarms and dashboards for several different video, network and streaming related issues.

•Troubleshooting IP video applications on over-the-top devices (IOS, Android, PC, ROKU, Xbox, XUMO, etc…)

•Troubleshooting cloud DVR and STVA IP video streaming applications and equipment. (HVEC, HALO, DASH packagers)

•Troubleshooting DOCSIS issues in relation to video transport

•Troubleshooting CDN network issues

•Troubleshooting and monitoring issues with cloud based networking instances

•Escalating and following up on issues escalated to other engineering and design groups as well as upper management.

•Running repair and maintenance bridges

•Troubleshooting network issues between various devices: physical, virtual (SDN) and cloud based

•Troubleshooting video transport issues and working with video content providers when needed

•Troubleshooting test box accounts in various head ends

•Creating and scheduling change tickets in remedy

•Creating MOPs for change work in maintenance windows

•Creating RMAs with equipment vendors to replace or repair damaged equipment

September 2006 – May 2019: Comcast Cable Corporation – Centennial, CO

May 2014 – May 2019:

Systems/ Dev Ops Engineer 2- VISE Engineering Ops – VIPER Division

•Advanced engineering (tier 4) support for AVS (Advanced Video Solutions) on all head end products (EC and DAC)

•Troubleshooting outages and issues with AVS, XOC and local engineering groups via phone bridges, WebEx, and Instant messaging

•Troubleshooting and configuring devices within Linux OS environment

•Writing SQL Queries to troubleshoot headend equipment.

•Part of the 24/7 on call rotation for after-hours advanced engineering support

•Building and deploying HP and Dell servers running CENTOS/ RedHat and SUSE Linux OS

•Building, upgrading and deploying headend equipment

•Building and deploying host servers for VMWare running ESXi

•Configuring, deploying, and troubleshooting Virtual Machines via VMWare

•Updating licenses, firmware and patching VMware/ ESXi environment

•Building and deploying Docker based VM containers

•Implementing and investigating new avenues of virtualization of headend equipment

•Upgrading and maintaining lab equipment in 3 separate test labs

•Updating and maintaining servers deployed within Comcast data centers.

•Configuring and troubleshooting both CISCO and Juniper switches/ routers for test labs

•Testing new firmware upgrades on headend devices

•Advanced engineering support for all Centralized Warehouse locations as well as all SIK (Self Install) Warehouse staging locations

•Writing and Testing MOPS for Installs, upgrades, and patches/fixes before they are released to the field.

•Creating monitoring dashboards in Kibana and Splunk

•Integrating QAM video infrastructure to an IP environment

•Supporting Legacy QAM, DTA and X1 set top boxes.

•Assisting with deploying and writing documentation for NGAN (Next Gen) RPhy projects, VOOB (Virtual Out Of Band) Engine, VDEE (Encryption), and PIDI (PID Inserter)

•Working with Security team to identify and deploy fixes for any vulnerabilities identified on bi-weekly security scans

•Attending all Scrum and deployment meetings for development projects

•Writing training documentation

•Conducting peer trainings for other engineers both in person and via WebEx

•Training AVS technicians

•Member of the T&P (technology & Product) Security Guild – A engineering think tank to explore training, solutions and strategies for security vulnerabilities

May 2012 – May 2014:

AVS/HITS Tech 3

•Taking calls from local markets and providing break/fix support for both the AVS (Comcast) and HITS (NAS) platforms.

•Performing tier 2 and tier 3 break/fix work

•Working as a go between for head end technicians, XOC and advanced engineers.

•Cutting new tickets in Remedy, Clarify, Salesforce and ARRIS website, while escalating issues to Advanced engineers when needed.

•Supporting Centralized warehouses with staging issues.

•Troubleshooting both ARRIS and Cisco head end models

•Creating and implementing new channel maps for the HITS/NAS environment

•Authorizing Satellite receivers in SAMs, NBC secure access and PNC environments.

•Working with Encoders and NVOC to identify outages related to source issues.

•Taking and troubleshooting roll-over calls for NVAS and after hour calls for the Ad Delivery department.

•Opening and running conference bridge calls

September 2006 – May 2012:

NASR / IOC Tech 2

•Responsible quality customer service and upholding the Comcast Credo when interacting with customers.

•Was one of the team leads on The Outage Trending Correlation team, where I identified network outages in NGN, nodes, switches, CMTS, and Two-Way Conduits, as well as training new OTC team members

•Worked on the CDV/HSD/ Video repair team where I was proficient in correctly troubleshooting and resolving repair tickets in a timely manner with all 4 product lines, Video, HSD (High Speed Data), CDV (VOIP), and Xfinity Home Security

•Opening carrier to carrier tickets for SIP routing issues in network, and taking inbound DOJ, Carrier to Carrier, and SIK calls from vendors, other carriers, customers, and field technicians.

•Member of the IOC team, where I assisted in incubating and testing new products Including: X1 Entertainment System, Xfinity Home Security, Xfinity TV/ Xbox app, Caller ID on TV, ETV (Interactive TV).

•SME (Subject Matter Expert) on the NASR Video Repair team, where I assisted with training new video team members, and launching new products while working as a team lead with repair issues on the floor.

•Instructed the training classes on the usage of the RTS test lines, Xbox app, X1 STBs and troubleshooting new products when they were rolled out.

•Tasked with running war rooms and conference bridges, writing documentation for process and trainings.

IT CERTIFICATIONS

•AWS – Certified Cloud Practitioner

•Comp TIA - A+

•Comp TIA - Network +

•Comp TIA - Security +

•Comp TIA -Project +

•Comp TIA - Linux +

•Comp TIA - Cloud Essentials +

•CIW - Web Foundations Associate

•CIW - Web Design Specialist

•CIW - Database Design Specialist

•Juniper Networks - JNCIA-Junos

•LPI (Linux Professional Institute) - LPIC-1

•Scrum Alliance - CSM (certified Scrum master)

EDUCATION

Western Governors University: 2013 – Present

Currently enrolled and attending to obtain a B.S. in Network Security Administration (est. graduation 06/2024)

Arapahoe Community College: 2004 -2010

– Emphasis of study: Computer Information Systems and Network Technology

Received - Certificate for Computer Repair Technician – December 2007

•Certificate for Computer Network Technician – August 2010

•Certificate for Computer Information Systems – August 2010

Red Rocks Community College, 1991-1992

-Emphasis of Study: General Coursework

Platte Canyon High School, Class of 1991

INDUSTRY CERTIFICATES

•Motorola (ARRIS) - Digital Head End Training– 2012

•Motorola (ARRIS) - DAC 6000 Training – 2012

•Motorola (ARRIS) - DAC 6000 Advanced Training – 2013

•Comcast - Yellow Belt Security Training – 2017

•SCTE – Understanding Network Technology - 2020

.

TECHNICAL SKILLS

Languages/ OS:

Windows, Linux (RedHat/CentOS, Suse), UNIX (Solaris), SQL, HTML, XHTML, XML, Java Script, BASH scripting, Python, GO Lang

IT Applications:

Microsoft Office (Word, Excel, Access, Powerpoint), MS Automated project, Filezilla

SIEM/ Network Monitoring/ Packet Sniffing/ API Testing Tools:

Splunk (Enterprise and Cloud), Grafana, Kibana, Nagios, Incinga, OP5, Quantum (CBA), Wireshark, SOAP UI

Security Applications:

FTK Imager, Kali Linux, Hex Editor NEO, Nmap

Cloud / VM Applications:

VMWare ESXi / V-Sphere, Openstack, Docker, Kubernetes, AWS

Billing Systems:

CSG (ACSR), Comtrac (DSG), ICOMS

Ticketing Systems:

Remedy, Clarity, Salesforce, Brouha, JIRA, IOP, Service manager, HP-ALM

VOIP Applications:

Switch GUI (BTS, Safari), ENUM, DPAT, NGN, Empirix, DST, IMS Gui, RTS, Neustar, CTNA, TARGUS, PET, ETS, UMS, and NPS

Video/ High Speed Data Applications:

GrandSlam, Tru-Veiw, VSD, GDS, CAS, XAP, VSS, UDB, CADM, DST, NAV Tool, U-Control, Scout, Watchtower, Slingbox, Campfire, Webnavster, Casper, ESS Cache Tool, AHA, DippPortal, BAMA, Hobbit, X1 Device manager, BACC, CMTS Profile Query, Findnets, Sword, ACE, CLU

Head-end/ Lab equipment:

•ARRIS Video: DAC 6000, NC1500/2000, NE, SEM, APEX 1k/3k, OM, RADD, SDM, ARPD, MDTA, STDC, GSRM, KLS, DKS, CMTS, CASMR, CPMS, CAP, DM6400, SVOM, CMM

•CISCO Video: DNCS/ EC, GQAM, QPSK, DTACS, VSRM, NetCrypts, TED, RFGW

•Telephony: Switches (5ESS and DMS)

•Hardware: Switches/ Routers (Juniper and CISCO), Modems (Linksys, ARRIS, Netgear), HP ProLiant and Dell servers

•Video Transport: DCM, vDCM, Vipr, Encoders - XOS and ABR (Titan, Erikson, Imagine, Muse), NMX, Prostream, VOD pumps, VOD disk vaults, DASH, HEVC and HALO Packagers, IRD, NSG 9000, iDRAC, Sentry, Medius, Probes

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