Scrum Master

PROFESSIONAL SUMMARY

As an Agile Scrum Master, I leverage my PSM I and SSM 6.0 certifications, and more than 6 years of experience in guiding teams in delivering technology projects of all shapes and sizes. I possess strong analytical abilities and a great understanding of the full life cycle of a software development process.

I am passionate about Agile and Scrum, and I coach and support my teams in following processes that ensure quality delivery to time and budget. I also facilitate effective communication and collaboration among team members and stakeholders, conducting daily scrum, planning sprints, demonstrating outcomes, and scheduling process improvement meetings. I am always eager to learn and improve my skills and knowledge, and to share them with others. My goal is to help my teams deliver value and exceed expectations, while creating a positive and productive work environment.

SKILLS

Excellent organizational skills that reflect my ability to perform and prioritize multiple tasks.

Excellent communication and customer service skills.

Excellent written and verbal communication skills.

Strong interpersonal skills and the ability to build relationships.

Excellent problem-solving skills with strong thinking and decision-making skills.

Highly resourceful and very independent, and ability to work as a team.

Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), Adobe Acrobat, and Social Media web platforms.

Outstanding Team Building Skills.

Strong Leadership and Organizational Skills.

PROFESSIONAL EXPERIENCE

Computershare Loan Services, (Jul 2022 – Current), Scrum Master

Lead agile teams through the entire software development lifecycle, ensuring adherence to scrum practices.

Organize and facilitate daily standup meetings, sprint planning, sprint reviews and retrospectives.

Mentor team members in Agile principles and foster a culture of continuous improvement.

Collaborate with product owners and stakeholders to prioritize and refine the product backlog.

Manage and track project progress, using Agile tools and metrics to measure team performance.

Effectively resolve conflicts and impediments to keep the team focused on delivering valuable product increments.

Station Casinos, (Feb 2019 – Jun 2022), Agile Scrum master

Successfully guided three development teams through transition from waterfall to Agile development.

Guided teams, in establishing normalized estimates and helped them understand how to

estimate features and capabilities.

Served the development teams in their effort to deliver value and meet expectations of stakeholders by conducting daily scrum, planning the sprints, demonstrating the sprints, and scheduling process improvement meetings.

Evaluated the Scrum Maturity of the teams, coaching them to achieve higher levels of maturity and at a pace that is sustainable for the organization.

Collaborated closely with the Product Owners with respect to managing the product backlog.

Improved team velocity by incorporating capacity planning into sprint planning sessions.

Scheduled, and facilitated all meetings, identified, and eliminated obstacles, acted as communicator for the teams.

Researched, evaluated, and recommended solutions for business processes and application enhancements to effectively support business and efficiency goals.

Kaiser Permanente, (Mar 2017 – Jan 2019), Scrum Master

Taught and re-enforced scrum methodology and agile framework to team members and stakeholders.

Facilitated Sprint Planning, Backlog Grooming, Sprint Review and Retrospective meetings.

Tracked work progress by conducting Daily Standup meetings, maintaining task boards, and producing daily burndown charts.

Utilized Agile Scrum Practices to help the teams increase their velocity by 63% within the first year of Agile adoption.

Managed escalation resolution and change control.

Removed impediments and protected team members from interruptions and distractions from hierarchy to maximize productivity.

Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit the Scrum teams.

MAJOR ACCOMPLISHMENTS

Used Jira software to develop Key Performance Indicator dashboard.

Improved teams’ done success rate from 60% to 85%.

Documented and resolved scrum anti patterns within a team which led to an increase in the team’s effectiveness and productivity.

Excellent Communication skills which increased transparency.

Have a good mastery of the scrum framework and can effectively change the environment to have an agile mindset.

EDUCATION & CERTIFICATION & TRAINING

Professional Scrum Master, PSM 1

SAFe Scrum Master, SSM 6.0

Doctorate Degree in Medicine

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