MASSARAN GANON

**** **** ****** **, ***** Marlboro, MD 20774

240-***-**** ad2kpl@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Licensed Phlebotomist with 10 years of experience in performing appropriate medical procedures to collect blood samples following acceptable standards. Able to remain calm and effective in extremely difficult and stressful situations and calm patient fears to help them feel more relaxed while getting their blood drawn. Adept at ensuring the accuracy of patient information, entering of information into a computer system and using the proper tools for drawing blood. Efficient at documentation and cataloging of blood samples. Provide outstanding patient care. Exceptional organizational, communicational, interpersonal, analytical, problem solving skills.

PROFESSIONAL EXPERIENCE

Phlebotomist - Kaiser Permanente, Largo, MD. July 2009 - Present

• Check the information on the file against each patient for accuracy

• Enter patient information into the center’s computer system

• Review lab test orders and clarifies questionable entries with physicians

• Sanitize and make other preparations for blood collection

• Explain the process to patients to help them feel calmer

• Alleviate patients’ fears before and after drawing their blood

• Follow doctors’ orders to draw quality sample for accession and send to the organization’s preferred laboratory

• Organize records and maintain documents

• Follow state and federal regulations regarding best practices and patient confidentiality

• Provide detailed monthly data for Quality Assurance monitoring and Performance Improvement indicators

• Maintain cleanliness of work area

Store Manager - TieRack, Mclean, VA. September 2005 - June 2009

• Managed daily operation and trained assistant mangers and sales associates to deliver quality service to our customers

• Always made decisions in favor of our valuable customers

• Provided world class customer service

• Develop sales plan and improve sales profitability Store Manager - K.B Toys, Gaithersburg, MD. June 2000 - August 2005

• Completed P & L, created production schedule, and verified sales strategies

• Gave product presentation, analyzed clients’ needs, organized employees training and met client’s needs

• Supervised and trained sales associates to utilize effective techniques to increase profitability

• Solved problems and provided outstanding customer service

• Participated in the recruitment, interview and hiring for hourly and salaried associates EDUCATION

Mairmose University, Ivory Coast.

Bachelor of Science in Marketing, 1990