Los Angeles Customer Service
Resume:
Marie Ledesma
Los Angeles, CA 90042
***********@*********.***
Objective: To be a Payoff Processor, responsible for accurately and timely processing of
customer mortgage payments to the servicing system daily. To work collaboratively with business
units to ensure company guidelines and processes are met.
Experience:
Payoff Processor First American Title Glendale, CA AlN9- 08/22
Responsible for processing title loan payoffs with Los Angeles County
Components of this process may include wiring funds fo tenders escrow
Providing customer service for all incoming Los Angeles client calls
Facilitating deposits, Teconciling bank statement, past due accounts and payoff client
Property taxes and verify demands and lenders, data entry and processing.
Payoff Processor _ First American Title Co. Glendale, Ca 03/15-10/16
Responsible for processing title loan payoffs with Los Angeles County
Components of this process may include wiring funds to lenders escrow
Providing customer service for all incoming Los Angeles ctient calls
Facilitating deposits, reconciling bank statement, past due accounts and payoff client
property taxes and verify demands and lenders, data eniry and processing.
wane
Document Scanning North American Title Glendale, CA 121**-*****
* Main duties were General Document Scanning and Occasional Receptionist coverage.
Payoff Processor —Title365 Glendale, Ca 11/11-09/13
= Responsible for processing title loan payoffs with Los Angeles County
* Components of this process may include wiring funds to lenders escrow and Private
parties, pay client property taxes, verifying demands from lenders
= Overlooking overdue payoffs
= Customer service
Payoff Processor First American Title Co. Glendale, Ca 02/98-03/11
Responsible for processing title loan payoffs with Los Angeles County
Components of this process may include wiring funds to lenders escrow
Providing customer service for all incoming Los Angeles client calls
Facilitating deposits, reconciling bank statement, past due accounte and payoff client
property taxes and verify demands and lenders, data entry and processing. !
Accounting Clerk Old Republic Title Company Glendale, CA 03/88-12/97
Responsibilities included paying clients property taxes, wiring funds to lenders
Facilitating invoices, reconciling bank ‘Statements, providing outstanding customer service
Accounts payable and receivable
Making collections calls
General filing and bank deposits
Billing in invoices
Education: Belmont High School Los Angeles
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