Information Technology Customer Service

STEPHEN HOODIE

INFORMATION TECHNOLOGY PROFESSIONAL

Cleburne, TX • 817-***-**** • ***************@***.*** Stephen F. Hoodie Jr

**** ***** ****** **.

Cleburne, TX 76031

***************@***.*** Home: 817-***-**** Cell: 817-***-**** Experienced IT Professional equipped with CompTIA A+, CompTIA Server+, CompTIA Security+, MTA Server, MTA Security, and Linux certifications. Hands on experience in hardware, software, networking and troubleshooting a wide variety of operating systems platforms. Ability to exercise initiatives, problem-solving and analytic skills. Extremely fast learner of new technologies with exceptional customer service skills and capability to create and maintain new procedures quickly and efficiently. High spirited individual seeking a position with a reputable company.

TECHNOLOGY SKILL SUMMARY

Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System, and Intrusion Detection System Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors

Software: Microsoft Firewalls, identify types of Malware, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing

LAN WAN Virtualization Installation Configuration

Adaptability Active Directory Delegation Documentation

Troubleshooting Safety & Security Networking Team management

Firewalls & Antivirus Technical Support Routers & Switches IP Addressing Scheme CORE COMPETENCIES

o Setup and configure computer hardware, software, systems, networks, printers, and scanners o Diagnose, repair, prioritize, and display problem-solving skills when troubleshooting technical issues o Virus and malware mitigation, cleaning infested computers and implementation of Encryptions o TCP/IP, DNS & DHCP and Microsoft OS

o Managing hard drives and security patches

EDUCATION & CERTIFICATIONS

Computer Science Hill College Aug. 2001-Dec. 2004 103 Credit Hrs: Core Studies, Operating Systems, Software Specific Training, Coding Language Training Information Technology System Administrator MyComputerCareer June 2020 Certifications: CompTIA A+, CompTIA Server+, CompTIA Security+, MTA Server, MTA Security, Linux Essentials

EMPLOYMENT EXPERIENCE

STEPHEN HOODIE

INFORMATION TECHNOLOGY PROFESSIONAL

Cleburne, TX • 817-***-**** • ***************@***.*** Deployment Technician April 2023-Current

GTS Technology Services

Irving, Texas 75038

• Provided Customer Service

• White Glove Service Provider

• Ensure Clients Have Appropriate Driver Packages

• Install Client Specific Software Packages

• Verify Clients are Properly Documented in Asset Panda

• Name and Join Device to Appropriate Active Directory Group

• Utilize SCCM as Part of the Deployment Process

Call Center Software Support September 2022-February 2023 Motorola Solutions

Allen, Texas 75002

• Provided Customer Service

• Edge and Salesforce Ticketing systems

• WatchGuard Video Software Troubleshooting

• AP and other Hardware Troubleshooting

• Use of Network Diagnostics tools

• Warranty Checks

• Use of RDP/TeamViewer/Bomgar

• Use of PowerShell/Command line

• Password Resets and Service Restarts

• Microsoft Azure and Linux experience

• MySQL experience

Desktop Support August 2021-September 2022

QNet IS

Dallas, TX 75243

• Update operating systems

• Apply updated security patches

• Update device drivers

• Install and uninstall different software

• Troubleshoot computer hardware/software issues

• Use SCCM and Active Directory

• Break down/move and Reset up County Offices

Help Desk Tier 1 Jun. 2021-August 2021

Legend Networking & Telecommunications

Dallas, TX 75207

• Took customer calls in a Call center setting.

• Helped Troubleshoot Computer Hardware and Software issues.

• Dental Industry software Troubleshooting

• Unifi AP

• Mikrotik and Draytek Routers

• Epygi Phone software

• Lightspeed POS

• Worked in Microsoft Teams

• Microsoft Team Viewer RDP

• ConnectWise Ticketing systems

STEPHEN HOODIE

INFORMATION TECHNOLOGY PROFESSIONAL

Manufacture/Assembler Trainer December 2006 -May 2021 Godley, TX 76044

• Hazmat Certified.

• Assist in the Training of other employees in the department.

• Kept Training Records up to date

• Help Maintain Production/ Test Logs.

• Mix and weigh powders and press charges into devices.

• Provided technical consultation from production perspective to cross functional team.

• Successfully maintained the highest standards of expectations through one technology and successfully helped startup new current technology, showing the capability of a successful learning, and performing trait in a very fast, intense environment.

• Inventory Management- learned Kronos Software, Oracle Database Software and BarTender Labeling making system.

• Communicated with operators of other shifts.

• Assisted shipping and receiving crew with product packaging and stocking. STEPHEN HOODIE

INFORMATION TECHNOLOGY PROFESSIONAL

Cleburne, TX • 817-***-**** • ***************@***.***

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