Call Center Customer Service
Resume:
Debbie Brelia
**** * ******** *** **** *** Phoenix, AZ 85021
******.******@*****.***
PROFESSIONAL SUMMARY
Astute Call Center professional offering polished communication skills. Excellent organizational skills and talent for overcoming customer objections, self motivated and a true team player SKILLS
Knowledgeable with computers, have excellent communication and listening skills, customer service, data entry, Call Center, Appointment scheduling, gathering information, calm disposition, problem solving WORK EXPERIENCE
PetSmart Corporate - Reservationist
July 2019 to May 2021
● I answered 75-90 calls per shift
● I attended to guests requests to book boarding and playdates for dogs/cats
● Provided outstanding customer service to all guests. G.D. Anderson Building Company — Office and Payroll Administrator
April 2014 to January 2019
● Secretarial duties
● Collected, checked and processed payroll information
● Calculated the amount of pay and benefits for all employees
● Oversaw the building process of various construction projects, ordered materials and construction supplies from various vendors
Pegasus Solutions — Senior Hotel Reservationist
January 1996 to September 2007
● Answered approximately 100 calls per shift
● Answered questions and assisted potential guests with upcoming reservations
● During my employment I won 11 trips and visited the hotels for which I booked reservations for
● Trained new employees
Brighton Gardens - Receptionist, Activity
Assistant & Social Services Administrator
May 1991-July 1993
Answered phones and directed them to the
appropriate department, interacted with the
Residents by doing events for them, doing
various activities with them, sat with
Residents during the last stage of life because
they had no family present
Weizmann Institute of Science - New York
Secretary
February 1986 - August 1988
Secretarial Duties, Answering phones most
duties were done in Hebrew
Elsevier Science - New York
January 1982 - January 1986
Front Desk Receptionist
Answered a high volume of calls, greeted
clients
Hilton Hotel - Tel-Aviv Israel
May 1972 - April 1977
Answered high volume of incoming calls using
a PBX switchboard and speaking in Hebrew.
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