Debbie Brelia

**** * ******** *** **** *** Phoenix, AZ 85021

602-***-****

ad2kn6@r.postjobfree.com

PROFESSIONAL SUMMARY

Astute Call Center professional offering polished communication skills. Excellent organizational skills and talent for overcoming customer objections, self motivated and a true team player SKILLS

Knowledgeable with computers, have excellent communication and listening skills, customer service, data entry, Call Center, Appointment scheduling, gathering information, calm disposition, problem solving WORK EXPERIENCE

PetSmart Corporate - Reservationist

July 2019 to May 2021

● I answered 75-90 calls per shift

● I attended to guests requests to book boarding and playdates for dogs/cats

● Provided outstanding customer service to all guests. G.D. Anderson Building Company — Office and Payroll Administrator

April 2014 to January 2019

● Secretarial duties

● Collected, checked and processed payroll information

● Calculated the amount of pay and benefits for all employees

● Oversaw the building process of various construction projects, ordered materials and construction supplies from various vendors

Pegasus Solutions — Senior Hotel Reservationist

January 1996 to September 2007

● Answered approximately 100 calls per shift

● Answered questions and assisted potential guests with upcoming reservations

● During my employment I won 11 trips and visited the hotels for which I booked reservations for

● Trained new employees

Brighton Gardens - Receptionist, Activity

Assistant & Social Services Administrator

May 1991-July 1993

Answered phones and directed them to the

appropriate department, interacted with the

Residents by doing events for them, doing

various activities with them, sat with

Residents during the last stage of life because

they had no family present

Weizmann Institute of Science - New York

Secretary

February 1986 - August 1988

Secretarial Duties, Answering phones most

duties were done in Hebrew

Elsevier Science - New York

January 1982 - January 1986

Front Desk Receptionist

Answered a high volume of calls, greeted

clients

Hilton Hotel - Tel-Aviv Israel

May 1972 - April 1977

Answered high volume of incoming calls using

a PBX switchboard and speaking in Hebrew.

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