Customer Service Data Entry

Alteia Drake

Newport News, VA *****

***************@**********.***

+1-732-***-****

Authorized to work in the US for any employer

Work Experience

Claims Manager

Goldfein Claims Management, LLC - Atlanta, GA

September 2021 to Present

• Professionally communicate through phone and email.

• Handling high outbound call volumes while navigating multiple systems.

• Building professional relationships with known vendors and insurance companies.

• Detailed data entry while reviewing and updating claim information.

• Problem-solving and critical thinking to resolve claims efficiently and effectively.

• Examination of claim forms and other records to determine insurance coverage.

• Maintain and review police reports, medical treatment records, medical bills and physical property damage to determine the extent of liability.

Customer Service Representative

Plymouth Rock Assurance - Woodbridge, NJ

March 2019 to August 2021

• Manage a high volume of inbound calls.

• Provide exceptional customer satisfaction.

• Data Entry, problem-solving and verification of coverages.

• Identifying risk management strategies and verifying information. Customer Service Representative/Team Lead

LogistiCare - Edison, NJ

February 2015 to January 2019

• Manage day to day call center operations.

• Lead customer service representatives.

• Deescalate calls.

• Promptly decision making.

• Scheduling and canceling medical transportation trips.

• Attending meetings.

• Completing employees weekly payroll.

• Sending electronic emails and faxes.

Education

Associate's degree in Business Administration

Virginia Peninsula Community College - Newport News, VA September 2023 to Present

High school diploma or GED in High School

Elizabeth High School - Elizabeth, NJ

September 2006 to June 2010

Skills

• Computer Operation

• Customer Service

• Live Chat

• Sales

• Account Management

• Help Desk

• Microsoft office

• Cold Calling

• Risk Management

• Supervising experience

• Negotiation

• Typing

• Avaya

• Technical Support

• Troubleshooting

• Computer Networking

• Project Management

• Microsoft Outlook

• Team Management

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