Demetrice Swafford

People first focused, support representative.

Houston, TX

ad2kln@r.postjobfree.com

+1-281-***-****

Executive Level Service Rep -

I believe you can always find good people. They are the ones helping others.

• Hospitality Recruiting

• I am currently a Spanish student, I take pride in a job well done.

• I enjoy helping others

• I am People focused service oriented professional with 10+ years of experience and proven knowledge of Recruiting, Service and Support.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Remote Emergency Rental Assistance Program (ERAP)

Present Indelible Business Solutions - Miami, FL

May 2022 to Present

• Communicate effectively wirh applicants for public assistance to gather information pertinent to applications.

• Conduct staff meetings to relay general information or to address specific topics.

• Provide efficient and courteous service to customers at all times.

• Responds to Applicants questions about benefits and claim procedures.

• Chat via online Portal, Text, Email

Remote Online Banking Fraud Support

Zions Bank / Amegy Tx - Houston, TX

December 2015 to January 2022

• QuickBooks Support for banking customers reconciling financial activities

• Enter commands and observe system functioning to verify correct operations and detect fraudulent activity.

• Answer user inquiries regarding computer software or hardware operation to resolve problems with Online Banking and Card Services.

Remote Dispatcher Office Assistant

Orion EMS - Houston, TX

January 2014 to May 2015

• Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service.

• Question callers to determine their locations, and the nature of their problems to determine type of response needed.

• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.

• Medical Billing Coding

• ICD -10

Senior Energy Consultant

Just Energy - Houston, TX

January 2012 to January 2014

• Educate customers on energy efficiency or answer questions on topics such as costs, selection and more.

• Calculate Bills potential for energy savings.

• Verify income eligibility of participants in publicly financed weatherization programs. Education

Certification in Spanish

Cousera

April 2022 to Present

Business

Massey Business School - Houston, TX

June 1994 to June 1994

Skills

• SQL

• WAN

• Technical Support

• Network Support

• Information Security

• Linux

• Operating Systems

• Remote Access Software

• Microsoft Windows Server

• Customer service

• Spanish

• Microsoft SQL Server

• DNS

• Medical coding

• Visa Online

• QuickBooks

• Microsoft Exchange

• Active Directory

• Communication skills

• Troubleshooting

• VPN

• Computer Networking

• Microsoft Excel

• Help Desk

• Account Management

• Authentication

• Netsuites

• LAN

• VMWare

• Chat Support

• MS Office

• Analysis skills

• Microsoft Windows

• Desktop Support

• Disaster Recovery

• System Administration

• Microsoft Outlook

• Network Engineering

Languages

• Spanish - Beginner

Certifications and Licenses

Driver's License

TABC Certified

ServSafe

Contact this candidate