System Administrator Import Export

Amy L. Parigi 409-***-**** Houston, TX ***** *******@*****.*** www.linkedin.com/in/aparigi

Professional Experience

CRM Administrator, MGO CPA Jul 2021 – Present

- Create standard operating procedures for CRM system: documentation, training, testing, user support.

- Dynamics 365: creating business roles, page layouts, email alerts, data management, business processes, workflows, import/export data, and data cleanliness.

- Salesforce: permissions, business units, roles, creating users, creating fields/values, validations, page layouts, workflows, import/export data, reports, dashboards, and data cleanliness.

- ZoomInfo data enrichment.

C4C System Administrator/Level 2 Support, Schlumberger (Exa Consulting contract) Aug 2015 – Jan 2020

- SAP C4C administrator and provided level 2 global support for 7,000 users using BMC Remedy, InTouch, Micro Focus ALM/Quality Center, Samba (user access management), DevOps, Siebel, SAP ITT

- Administered projects, tickets and testing for monthly releases, SAP quarterly upgrades, KUT updates

- Run data workbench, DMT, regression testing, sanity testing, integration, user profile/views/roles/access

- Mobile apps (iPhone, iPad, Android), Excel, and Outlook plugins, RUI platform support and testing

- Reorganization of master and transactional data in C4C and Siebel for geomarkets, product lines/segments and accounts

- Oracle Siebel CRM data cleanse project and set up users for C4C migration

Salesforce Administrator, Silicus Technologies Mar 2014 – Jan 2015

- Implemented Pardot, marketing automation, RainKing, sales intelligence database successfully with Salesforce

- Created/wrote standard operating procedures for Salesforce leads, accounts, contacts, opportunities, activities/task and campaigns for sales team and created training help guides

- Administered Salesforce leads, contacts, accounts, opportunities, activities/tasks and campaigns

- Salesforce support and liaison for sales and recruiting staff in both India and across the US

- Created, modified and tested Salesforce users, profiles, page layouts, custom fields, custom buttons and custom reports

- Created Salesforce custom dashboards for recruiting to monitor metrics with JobScience and sales to track lead cleanup

Marketing Specialist, Bridgeway Software Jan 2013 – Feb 2014

- Salesforce admin and Pardon admin: lead tracking, scoring, profiles, custom fields, data import/export, campaign management

- Updated and created Salesforce custom fields, drop down, pick list options, custom objects, page layouts and reports

- Financial budget management and invoice reconciliation utilizing Salesforce

- Created following year's parent/child campaign accounts/elements for department budget tracking using Salesforce

- Website content management, created landing pages, email campaigns, forms, custom fields and marketing automation

- Event management/logistics, created event website with CVENT, created mobile app with EventMobi

Marketing Specialist, Momentive Specialty Chemicals Oilflied Tech Group (Formerly Hexion) Feb 2010 – Jul 2012

- Created analysis reports of product sales/end user usage for customer meetings and new manufacturing location decisions

- Analyzed customer sales and industry data (dashboards, market share, capacity/growth outlooks, rig counts, pricing trends)

- Developed marketing collateral, promo items, emails, webinars, presentations, data sheets, videos and product sales kits

Volunteer Experience

System Administrator, St. Vincent de Paul Church (volunteer) June 2019 – Present

- System administrator for 24/7 adoration chapel scheduling system, We Adore Him

- Support 750 users: create/update profiles, edit master schedule, manage substitute request, analyze visits/absenteeism

- Create system emails: onboarding, schedule changes, procedures, training materials

- Setup and maintain iPad kiosk app and manage system settings, upgrades and maintenance

Architectural Control Committee (Homeowners Association) May 2023 – Present

Continuing Education and Memberships

Salesforce Basics for the Accidental Admin Training 2014

Cascading Style Sheets: Design Tools to Transform Your Web Content Training 2013

Society of Petroleum Engineers (SPE), member 2010 – 2012

Software/ Hardware: Salesforce, Siebel, C4C, MS Dynamics 365, BMC Remedy, TOPdesk, Micro Focus ALM/Quality Center, InTouch, Pardot, HubSpot, Constant Contact, SharePoint, Azure DevOps, CVENT, EventMobi, SAP/Business Warehouse Analyzer, Adobe InDesign, Adobe Photoshop, Visio

Formal Education

Bachelor of Science in Communication, Lamar University, Beaumont, TX - Overall GPA 3.3, Major GPA 3.44 on a 4.0 scale

- Dean's List and Eta Pi Lambda, Communication Honor Society

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